Victoria Nero
Orlando,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Phone Support Lead
RemedyMeds
03.2025 - Current
- Lead and mentor a team of customer service specialists.
- Handle escalated customer concerns via phone and email, addressing complex cases with professionalism, empathy, and efficiency.
- Investigate and resolve issues related to medication shipments, billing discrepancies, prescription approvals, and provider coordination while ensuring compliance with company policies and industry regulations.
- Train new hires, monitor performance,and help implement process improvements to enhance team productivity.
Phone Support Agent
RemedyMeds
10.2024 - 03.2025
- Guided patients through wellness and weight-loss journeys with GLP-1 medication programs.
- Responding to a high volume of calls and providing accurate information regarding services, appointments, billing, orders, and other relevant topics.
- Maintained patient confidentiality and complying with HIPAA regulations and other healthcare guidelines.
- Cross trained in different areas as departments were being built.
National Recruiter
A+ Staffing
03.2024 - 10.2024
- Hiring Nationally Brand Venue Managers, Tour Managers, Field Market Managers, Brand Ambassadors, Mascots, Bartenders
- Worked as a Field Market Manager on an ongoing assignment.
- As new scopes are assigned , helps to see each project from signature to fully executed events.
- Sourcing new candidates through Trusted Herd, Craigslist, Facebook, Whippy Blasts, Indeed, and various forms of non-traditional recruitment as needed.
- Assisting in maintenance of the rosters & schedules on excel as well as assigning jobs in Next Crew.
- Interviewing and onboarding new to A+ Staffing team members through Zoom face to face interviews.
- Sending final detail emails to staff booked for upcoming and ongoing events.
- Assisting with coaching and coaching call follow-ups.
- Assisting with connecting with rosters for training & schedule confirmation follow-up.
- Assist with calling staff & following up for en route & onsite confirmations.
- Assisting with payroll additions, approvals, and payroll notes.
- Assisting in resolving staff questions & escalating issues/questions
Talent Acquisition Specialist
Manpower
07.2023 - 02.2024
- Contract role with Intuit.
- Hiring Tax Professionals in a high-volume setting.
- Use systems such as Slack, Hire Vue, and ICIMS.
- Have a running spreadsheet of all my candidates ever contacted and at different stages.
- Meeting and exceeding weekly KPIS, acknowledgment by leadership through my team and the company.
- Prescreen candidates and walk them through the next steps to completing Hire Vue, once that's completed, onboarding takes over.
RPO Recruiter
Hire Velocity
01.2023 - 03.2023
- Hired CDL drivers and Service Technicians nationwide.
- Serve as the first point of contact for candidates, providing a positive and professional experience.
- Build strong relationships with hiring managers to develop an understanding of their specific staffing needs.
Professional Recruiter
SeaWorld Parks & Entertainment
08.2022 - 01.2023
- Hired for Entertainment, Sales / Marketing, Finance, IT.
- Employee relations
- Participate in job fairs to boost company's reputation.
- Analyze turnover and retention rates to forecast hiring needs
- Report to hiring managers and HR Managers on the status of opening positions.
- Source candidates through online channels applications.
- Design and implement employee referral program.
- Advertise job openings on career pages and social networks.
- Get candidates to the onboarding step.
Specialty Recruiter
The Adecco Group
07.2021 - 07.2022
- Hired for clients in fields such as Manufacturing, healthcare and life science. Healthcare/ life science roles included covid centers, admins, specialty nurses, sleep technologist, phlebotomist, medical assistants, RN supervisors, project managers, clinical lab scientist, researchers, intern positions for bachelor/master/PhD/ MBA students, engineering, tech roles.
- Process the full recruitment life cycle, from talent recruitment, acquisition to interview preparation, offers, and onboarding
- Assist candidates with their onboarding and background documents
- Deliver recruiting expertise and support to diverse industry clients in acquiring top talent
- Work closely with Onsite hiring managers to schedule interviews, orientations, and pre- employment drug screening
- Train and Coach new hires to learn the ATS/CM system software
- Familiar with Bullhorn, Field Glass, Workday, Microsoft Teams, Oracle , PeopleNet.
- Payroll
- Ran reports
Brand Ambassador
Field Day
03.2021 - 08.2021
- Calling / cold calling businesses marketing a brand across the US.
Medical Tracer
State of Tennessee
06.2020 - 09.2020
- Responsible for reaching out to people who have been exposed to COVID - 19 and providing health education and resources .
- Also helped with anyone calling in for help with different crisis .
Cashier
Mcscrooge’s Wine & Spirits
05.2018 - 08.2019
- Worked the register.
- Inventory.
- Marketing.
Central Supply Technician
Orlando Health
01.2018 - 05.2018
- Hospital department responsible for receiving ,storing, and distributing medical and surgical supplies and equipment.
Assistant Manager
Wildtanz
03.2015 - 02.2018
- Supervising activities and salon operations .
- Recruited salon sales associates, leads and outside vendors for the business .
- Arranging and managing the salon employee's work schedules, considering seasonality for occasions and peak times.
- Handled Sales, Budgeting, Inventory.
- Generated clients through social media and marketing with flyers, attended events in the region.
Veterinary Technician
John Young Parkway Animal Hospital
04.2015 - 08.2016
- Checked animals in and handled front desk duties .
- Perform physical examinations of various patients.
- Placed IV catheters, assisted with surgical procedures and sterilized instruments.
- Monitored and provided treatments to current in-patients (incl. calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests).
- Maintained a positive and collaborative attitude under stressful situations.
- Worked in Grooming and Boarding as needed.
- Pharmacy
Sales Representive
Menchies
04.2014 - 03.2015
- Cashier
- Food Prep
- Customer Service
HR Executive Assistant
Remax
01.2011 - 03.2014
- Duties included but not limited to:
- Answering phone calls
- Making appointments
- Dealing with clients face to face
- Lead generation
- Payroll
- Assisting with paperwork
- Assist with open houses
- Recruiting
Education
Associate in Science (AS) - Health Science
Valencia State College
Orlando, FL01.2016
High School Diploma -
Olympia High School
Orlando, FL01.2014
Timeline
Phone Support Lead
RemedyMeds
03.2025 - Current
Phone Support Agent
RemedyMeds
10.2024 - 03.2025
National Recruiter
A+ Staffing
03.2024 - 10.2024
Talent Acquisition Specialist
Manpower
07.2023 - 02.2024
RPO Recruiter
Hire Velocity
01.2023 - 03.2023
Professional Recruiter
SeaWorld Parks & Entertainment
08.2022 - 01.2023
Specialty Recruiter
The Adecco Group
07.2021 - 07.2022
Brand Ambassador
Field Day
03.2021 - 08.2021
Medical Tracer
State of Tennessee
06.2020 - 09.2020
Cashier
Mcscrooge’s Wine & Spirits
05.2018 - 08.2019
Central Supply Technician
Orlando Health
01.2018 - 05.2018
Veterinary Technician
John Young Parkway Animal Hospital
04.2015 - 08.2016
Assistant Manager
Wildtanz
03.2015 - 02.2018
Sales Representive
Menchies
04.2014 - 03.2015
HR Executive Assistant
Remax
01.2011 - 03.2014
Associate in Science (AS) - Health Science
Valencia State College
High School Diploma -
Olympia High School
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