Victoria Nevius
Louisville
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure high levels of customer satisfaction and loyalty. Proven ability to collaborate effectively within teams and adapt to changing needs, consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Animal Care Specialist
Animal Care Society
09.2023 - 11.2024
- Developed and maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
- Participated in ongoing professional development opportunities, staying current on best practices within animal care and management fields.
Veterinary Technician
Goshen Animal Clinic
05.2019 - 02.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Adoptions Counselor
Kentucky Humane Society
09.2017 - 05.2019
- Developed and maintained detailed case files for each client, ensuring accurate documentation of all required information and facilitating efficient decision-making by the adoption committee.
- Enhanced adoptive family satisfaction by providing comprehensive guidance and support throughout the adoption process.
Assistant Manager
Smoothie King
02.2015 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Beauty Advisor
Ulta Beauty & Salon
02.2015 - 02.2016
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Lifeguard
Louisville Country Club
01.2013 - 05.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Nanny
Angela Leet
05.2012 - 12.2014
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
Associate in Arts -
Jefferson Community and Technical College
Louisville, KY01.2017
High School Diploma -
Sacred Heart Academy
Louisville, KY01.2013
Skills
- Veterinary Technician Experience
- Lifeguard
- Animal Restraint
- Animal Care
- Veterinary Assistant
- Medical Imaging
- Triage
- Kennel Experience
- Customer service
- Laboratory experience
- Laboratory procedures
- Warehouse experience
- Materials handling
- Cleaning
- Van driver
- Time management
- Photo editing
- Adobe Lightroom
- Compassion and empathy
- Money handling
- Organization and multitasking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Animal Care Specialist
Animal Care Society
09.2023 - 11.2024
Veterinary Technician
Goshen Animal Clinic
05.2019 - 02.2023
Adoptions Counselor
Kentucky Humane Society
09.2017 - 05.2019
Assistant Manager
Smoothie King
02.2015 - 11.2017
Beauty Advisor
Ulta Beauty & Salon
02.2015 - 02.2016
Lifeguard
Louisville Country Club
01.2013 - 05.2015
Nanny
Angela Leet
05.2012 - 12.2014
High School Diploma -
Sacred Heart Academy
Associate in Arts -
Jefferson Community and Technical College
Similar Profiles
Alexis GansAlexis Gans
Medical Administrative Assistant at Cincinnati Animal CARE Humane SocietyMedical Administrative Assistant at Cincinnati Animal CARE Humane Society
Ruben RodriguezRuben Rodriguez
House and Pet Sitter at Laredo Animal Protective SocietyHouse and Pet Sitter at Laredo Animal Protective Society
Gizelle WalkerGizelle Walker
Animal Shelter Volunteer at Animal Humane SocietyAnimal Shelter Volunteer at Animal Humane Society
Austin WaltonAustin Walton
Human Resources Manager at Process Solutions & ServicesHuman Resources Manager at Process Solutions & Services
Caroline KirklandCaroline Kirkland
Barista at Quick Fix CoffeeBarista at Quick Fix Coffee