Victoria Nicklas

• Consistently used upselling strategies that resulted in an increase in average check size
• Crafted and served a wide variety of cocktails in a fast-paced bar environment
• Maintained cleanliness and organization of the upstairs bar area
• Provided exceptional customer service by engaging with guests and anticipating their needs (creating a huge roster of regulars to take with me wherever I go!)
• Trained new hires on proper handling of cash transactions and general procedures of the restaurant to avoid errors
• Developed and implemented training programs for new hires, resulting in improved efficiency and customer satisfaction

REFERENCES-

• Bri Gonzales, manager, Phone number - (267) 324-6157

•Arielle Wilson, coworker, Phone number -

(904) 929-4990

• Zachary Anderson, regular, Phone number -

(772) 643-1107

• Provided outstanding customer service through direct engagement with guests, managing seating, order taking, and food delivery while fostering light conversation.
• Showcased extensive knowledge of menu offerings, emphasizing specialty cocktails, craft beers, and wine selections.
• Achieved increased sales by effectively upselling various menu items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.