Driven Pharmacy Technician with 6 years of experience and success in working within fast-paced retail and hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Northside Hospital Gwinnett
10.2021 - Current
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Communicated directly with doctors offices via telephone, fax and email.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Kroger's Pharmacy
07.2017 - 10.2021
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Education
Nursing
Georgia Gwinnett College
Lawrenceville, GA
01.2024
High School Diploma -
Dacula High School
Dacula, GA
05.2015
Skills
Quality Assurance and Control
Managing Prescription Refills
Troubleshooting Malfunctioning Equipment
Administrative Support
Insurance Billing
Mathematical Aptitude
Technician Assistance
HIPAA Regulations
Accomplishments
Improved customer service standards by 20%.
Processed and filled over 200 prescriptions per day.