Victoria Oakes
Harrisburg,PA
Summary
A Motivated and Versatile Customer service professional with 20+ years of experience in retail and food. In my current job I'm known for my quick response to customers needs. Adept at handling inquiries, resolving issues and building positive customer relationships.
Overview
26
26
years of professional experience
Work History
Sales Floor Associate
JCPenney
Harrisburg, PA
05.2007 - Current
- Assists customers with product selections and inquiries to enhance shopping experience.
- Maintains a clean and organized sales floor to promote a welcoming environment.
- Operates point-of-sale system efficiently for transactions and returns.
- Picks and Packs Buy online/pickup in store fulfillment and resolves order issues as necessary.
- Responsible for signing the shoe department and helping with other areas of the store as needed.
- Ensures all shoes from our incoming trucks are put out to the floor in a timely manner.
- Responsible for ensuring accuracy of store signage.
- Maintains shoe department to company standards.
- Resolves customer issues/explaining company return and pricing policies.
- Greets customers, help locate merchandise, and suggest suitable options as needed.
- Responds to customer inquiries via phone.
- Price changes / Markdowns
- Work in the jewelry department
Sales Floor Assistant
JCPenney
Harrisburg, PA
10.2018 - 05.2023
- Maintained clean and organized sales floor to promote a welcoming environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Help associates handle customer issues.
- Keyholder
- Performed opening and closing procedures, including cash handling, alarm setting, and security protocols
- Coached associates on the importance of getting credit.
- Made sure fitting rooms were clear before closing.
- Verify diamond count in the jewelry department.
- Walk through store and make sure no customers are remaining in the store at closing.
Shift Supervisor
Pizza Hut
Yorkshire, NY
03.2001 - 08.2006
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Implemented process improvements, increasing workflow efficiency across all shifts.
- Resolved customer issues promptly ensuring positive dining experiences.
- Oversaw cash management processes ensuring accurate financial transactions.
- Filled salad bar/buffet as needed.
Cook
Pizza Hut
Yorkshire, NY
06.1999 - 03.2001
- Trained new team members on cooking techniques, equipment usage, and kitchen protocols.
- Streamlined food preparation processes, reducing waste and improving overall kitchen efficiency.
- Developed and implemented efficient cooking processes, enhancing overall kitchen productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Pioneer High School
Yorkshire, NY Skills
Active listening
Patience
Responsiveness
Time management
Cash handling
Decision making
Point of sale systems
Adaptability
Empathy
Versatile
Leadership
Verbal communication
Timeline
Sales Floor Assistant
JCPenney
10.2018 - 05.2023
Sales Floor Associate
JCPenney
05.2007 - Current
Shift Supervisor
Pizza Hut
03.2001 - 08.2006
Cook
Pizza Hut
06.1999 - 03.2001
Pioneer High School