Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Victoria Oberhauser

Diamond Springs,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving a positive experience for those I'm caring for. Responsible and motivated student ready to apply education in the workplace. Offers excellent communication skills, EMT skills, drive to perform well, ability to handle challenging work, and the ability to work well under pressure. Willing to learn and get as much experience as possible.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front-line Worker

Carl's Jr
Cameron Park, CA
08.2023 - Current
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages.
  • Provided quality customer service by adhering to company policies and procedures.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Greeted customers to take food orders and provide information about menus.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Served orders to customers at windows, counters and tables.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.

Waitress

Greenhouse Cafe
Placerville, CA
09.2022 - 07.2023
  • Trained new employees to perform duties.
  • Answered questions about menu items, ingredients, and pricing.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked server areas with supplies before, during and after shifts.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers and provided menus.
  • Informed customers of daily specials and signature menu items.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Cleared away dirty dishes from tables after each course was finished.
  • Maintained updated knowledge through continuing education and advanced training.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders from patrons accurately and efficiently.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Education

12th Grade Senior

Charter University Prep
Placerville CA
05.2024

Some College (No Degree) - EMT

Folsom Lake College
Folsom, CA

Skills

  • Calm Under Pressure
  • Customer Service
  • Medical Terminology Knowledge
  • Teamwork and Collaboration
  • 77 Wpm Typing Speed
  • Experience in an ambulance as an EMT student

Certification

  • EMT Certification
  • CPR Certification

Languages

German
Limited

References

References available upon request.

Timeline

Front-line Worker

Carl's Jr
08.2023 - Current

Waitress

Greenhouse Cafe
09.2022 - 07.2023

12th Grade Senior

Charter University Prep

Some College (No Degree) - EMT

Folsom Lake College

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Victoria Oberhauser