Alaiyna Bruce
Vernon,MI
Summary
Hardworking and dedicated employee with a strong focus on customer service, effective communication, and teamwork. Proven ability to maintain cleanliness and educate customers to enhance their experience. Consistently punctual and energetic in work attendance.
Overview
2
2
years of professional experience
Work History
Front Line Employee
Kerby's Ice Cream 1892
Corunna, MI
06.2024 - 12.2025
- Served ice cream and desserts to customers with exceptional customer service.
- Greeted customers and provided assistance with their needs.
- Educated customers about menu items and suggested popular flavors effectively.
- Operated cash registers, processed transactions, and handled cash accurately.
- Operated cash register and handled transactions accurately and efficiently.
- Resolved customer complaints professionally, ensuring satisfaction and maintaining store reputation.
- Maintained cleanliness of workstations, dining area, and equipment throughout shifts.
- Maintained cleanliness of work area by sweeping, dusting, organizing products on shelves.
- Assisted in inventory management by restocking supplies as needed during busy hours.
- Collaborated with team members to ensure smooth operation during peak times.
- Collaborated with team members to complete tasks efficiently and effectively.
- Followed food safety protocols to ensure a safe environment for customers and staff.
- Performed opening and closing duties including setting up and closing registers, counting money in drawers, restocking supplies throughout the day.
- Trained new employees on job duties and customer service standards, enhancing team effectiveness.
- Checked expiration dates on food items prior to stocking shelves ensuring freshness of products.
- I got to work 15 minutes early to have everything in order before opening.
- Proposed innovative ideas to owner, contributing to revenue growth opportunities.
Crew Team Member
McDonald's
Durand, MI
06.2024 - 08.2024
- Operated cash register and processed customer transactions efficiently.
- Engaged with customers to provide excellent service and address inquiries.
- Provided excellent customer service at all times.
- Greeted customers and cultivated positive experiences in line with company standards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food quickly for positive guest experiences.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Restocked supplies to ensure smooth operation during peak hours.
- Restocked items on shelves to ensure product availability.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained cleanliness in work areas and dining spaces for customer satisfaction.
- Cleaned work areas regularly throughout shift.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Followed all safety regulations while operating machinery or handling chemicals.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Served in back drive, front drive, fry-hash brown station, dishwasher, and cashier.
Education
High School Diploma -
Immanuel Baptist School
Corunna, MI05-2024
Some College (No Degree) - Elementary Education
Pensacola Christian College
Pensacola, FLSkills
- Customer service
- Cash handling
- Inventory management
- Food safety
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Cleanliness standards
- Good Telephone Etiquette
- Dependable and responsible
- Professionalism
- Analytical thinking
- Calm under pressure
- Problem solving
- Cooking and baking
- Communication skills
- Positive customer engagement
- Sanitation and cleaning
- Multitasking
- Teamwork and collaboration
- Flexible and adaptable
- Friendly, positive attitude
- Organization and time management
- Leadership
- Hardworking
- Creative and energetic
References
References available upon request.
Timeline
Front Line Employee
Kerby's Ice Cream 1892
06.2024 - 12.2025
Crew Team Member
McDonald's
06.2024 - 08.2024
High School Diploma -
Immanuel Baptist School
Some College (No Degree) - Elementary Education
Pensacola Christian College