Victoria Olivares
Winter Haven,FL
Summary
Friendly and engaging Bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service, identification verification, and applicable laws. Dependable, communicative, and hardworking, with flexible schedule and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
TA Slammers
Lakeland, Florida
07.2025 - 02.2026
- Maintained knowledge of bar menu, drink flavors, and taste profiles to prepare drinks and make recommendations to help guests with ordering decisions.
- Precision pouring and waste reduction tactics to lower liquor costs.
- Prepared shots and cocktails from bar recipes, also serving wine, and bottled beer.
- Managed the cash drawer at the end of each shift, ensuring the accuracy of funds received and products sold.
- Followed health and sanitation guidelines to pass state inspections and ensure guest safety.
- Communicated with staff to de-escalate customer conflicts, and remove customers if necessary. If on solo shift, handled situations accordingly with safety in mind.
- Performed opening and closing duties, including restocking supplies and sanitization of the entire bar.
- Developed good working relationships with fellow employees through effective communication.
- Engaged customers with friendly conversation to enhance their experience.
Barista/Team Lead
Panera Bread
Winter Haven, FL
05.2022 - 06.2025
- Prepared and served specialty coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Taking charge during high-volume mealtimes as well as training new crew members.
- Followed safety procedures while operating machinery such as bread slicers, grinders and espresso machines.
- Prepared food items accurately and in a timely manner; in compliance with recipes, portioning, cooking and waste control guidelines.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Ensured that all dishes were prepared according to recipe specifications.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Performed basic knife skills such as dicing onions or slicing meats.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
Bartender/Server
Margaritaville Resort Orlando
Kissimmee, FL
05.2024 - 12.2024
- Temporary second job whilst working at Panera Bread.
- Greeted customers with friendliness and professionalism, while providing exceptional customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety and sanitization protocols such as wiping down the bar and tables after guests have left, cleansed glasses with sanitizing solution after each use, rotated between utensils and shakers, as well as keeping the garnishes away from any chemicals or grime.
- Checked identification of guests to verify age requirements for alcohol purchase and consumption.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Bartender
Arcade Monsters
Orlando, Lake Mary, & Oviedo, FL
04.2023 - 05.2024
- Prepared alcoholic and non-cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Immersed guests in the arcade environment by following dress code standards, and being hospitable.
- Reset games, checked on all games on the arcade floor, and reported any imperfections to repair staff.
- Checked identification of guests to verify age requirements for alcohol purchase and consumption.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
Winter Haven Senior High School
Winter Haven, FL05-2020
Skills
- Fluent in Spanish (speaking, writing, reading, etc)
- Reliable & Communicative
- Identification Verification
- Health Codes Compliance
- Menu Memorization & Suggestive Selling
- Accommodating Guest Needs
- Outgoing & Inclusive Customer Service
Certification
• Food Handler Certification
• Responsible Vendor Certification (Alcohol)
• ServSafe
• IBCCES Autism Training
• Responsible Vendor Certification (Alcohol)
• ServSafe
• IBCCES Autism Training
Timeline
Bartender
TA Slammers
07.2025 - 02.2026
Bartender/Server
Margaritaville Resort Orlando
05.2024 - 12.2024
Bartender
Arcade Monsters
04.2023 - 05.2024
Barista/Team Lead
Panera Bread
05.2022 - 06.2025
Winter Haven Senior High School