VICTORIA OLIVER
Gary,IN
Summary
Versatile Management Trainee with 3 years of experience in problem-solving and identifying risk. Top-notch skills in planning, organizing and communication. Well-coordinated and productive with flexible approach and deep knowledge of Agile.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound Call Center Agent
Knowledge Services
Indianapolis, IN
02.2021 - Current
- Set up appointments with over 90 interested customers according to schedule availability
- Developed and managed projects using effective decision-making, critical thinking, and time-management skills
- Professionally communicated with colleagues, freelancers, and clients
- Engaging in active listening and talking with customers on day-to-day basis to resolve problems and concerns
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- More than 90% of customer problems were resolved with 1 single call
- Averaging 150 outbound and inbound calls per day
- Determining customer needs and expectations, and offering recommended products and solutions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Youth Development Specialist
Boys & Girls Club of Northwest Indiana
Merrillville, IN
09.2020 - 01.2021
- Supervised youth and maintained security for each child under care
- Helped set appropriate goals and plans to achieve targets
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones
- Facilitated group sessions consisting of 7 to 12 youth discussing everyday topics and personal life events
- Worked directly with at-risk or youth offenders to improve life skills
- Assisted with educational needs through tutoring and homework assistance
- Encouraged children to talk issues out with each other and without anger, which eased tense situations
Community Relations Manager
Gary SouthShore Railcats
Gary, IN
04.2016 - 09.2017
- Marketed offerings and services to surrounding communities
- Stayed within budget for marketing expenses
- Built, leveraged, and shared positive relationships and partnerships with various external and internal stakeholders
- Developed and executed quarterly rolling calendar of events
- Identified issues, analyzed information, and provided solutions to problems
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Managed bookkeeping, prepared budgets, and cost reports
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Directed promotional approaches for over 100's of new product launches per year
Site Coordinator
Clark Road Genesis Family Center
Gary, IN
06.2012 - 05.2016
- Scheduled staff and volunteers to cover all necessary duties during planned events
- Coordinated site investigations, documented issues, and escalated to executive teams
- Coordinated event music, performers, and guest speakers
- Identified community resources and networked with local officials to coordinate
- Supervised 10 or more employees
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Headed project teams specializing in design and launch activities.
Education
Logistics Certification Course -
Alliance Logistic
08.2020
High School Diploma -
West Side Leadership Academy
06.2006
Skills
- Data Entry and Maintenance
- Remote Access Call Center Software
- Timely Project Completion
- Engaging Stakeholders
- Time Management
- Excellent Communication
- Meeting Coordination
- Attention to Detail
- Customer Service
- Agile Principles
- Project Team Coordination
Certification
2022-01 Project Management Certification - Dec/2021- JAN/2022
Timeline
Inbound Call Center Agent
Knowledge Services
02.2021 - Current
Youth Development Specialist
Boys & Girls Club of Northwest Indiana
09.2020 - 01.2021
Community Relations Manager
Gary SouthShore Railcats
04.2016 - 09.2017
Site Coordinator
Clark Road Genesis Family Center
06.2012 - 05.2016
Logistics Certification Course -
Alliance Logistic
High School Diploma -
West Side Leadership Academy
2022-01 Project Management Certification - Dec/2021- JAN/2022
Similar Profiles
Deja McKenzieDeja McKenzie
Data Analyst - Solutions Team at Knowledge ServicesData Analyst - Solutions Team at Knowledge Services
Emily Pearl SmithEmily Pearl Smith
Local Office Recruiter at Knowledge ServicesLocal Office Recruiter at Knowledge Services
Ashley FilsonAshley Filson
Eligibility Specialist at Knowledge ServicesEligibility Specialist at Knowledge Services