Victoria Orellana
Patrick,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks, Barista
Hill Air Force Base, Utah
02.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Starbucks, Barista
Hill Air Force Base, Utah
11.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Thrift Store Volunteer
Thrift Store
Okinawa Japan
11.2019 - 11.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the thrift store''s checkout counter.
- Assisted shoppers in locating specific items, resulting in improved customer experiences and return visits to the store.
- Actively monitored donation intake area to ensure timely processing of incoming items while adhering to quality standards set forth by management staff.
- Contributed to overall store success by consistently achieving performance goals set forth by management in terms of sales revenue, customer service standards, and operational efficiency.
Education
Certificate of Graphic Design - Graphic Design
Ogden Weber Technical College
Ogden, UT12.2023
High School Diploma -
Roy High School
Roy, UT05.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Professional Demeanor
- Flexible
References
Tammy M. Hairston - Army & Air Force Exchange Service
General Manager
Phone 801-773-1208
E-Mail Hairstontm@aafes.com
Mikayla Eddington - Army & Air Force Exchange Service
Recruiting Manager
Phone 801-773-1207
E-Mail eddingtonm@aafes.com
Timeline
Barista
Starbucks, Barista
02.2024 - 07.2024
Barista
Starbucks, Barista
11.2021 - 08.2022
Thrift Store Volunteer
Thrift Store
11.2019 - 11.2020
Certificate of Graphic Design - Graphic Design
Ogden Weber Technical College
High School Diploma -
Roy High School