Victoria Ortega
Katy,TX
Summary
An experienced and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Panda Express
05.2022 - Current
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Maintained high customer service standards during high volume and in a fast paced environment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Operated drive thru services including taking orders, handling money and food delivery in a prompt but friendly manner.
- Mastered POS (point of service) systems to handle payments ranging from $2,000 to $4,000 per shift.
- Established welcoming atmosphere by greeting each guest warmly
Preschool Teacher
Cypress Springs High School Laboratory Preschool
08.2022 - 05.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children ages 3-5 while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Head Busser
Vida Mariscos
09.2021 - 02.2023
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Busser
Vida Mariscos
06.2021 - 09.2021
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted customers with carry-out service.
Restaurant Hostess
Los Cucos Mexican Cafe
08.2020 - 04.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Applied Science - Radiology
Lone Star College System
Spring, TX05.2026
High School Diploma -
Cypress Springs High School
Cypress, TX05.2023
Skills
- Student Behavior and Progress Reporting
- Food Handling Preparation
- Early Childhood Education
- Effective Problem-Solving
- Training and Development
- Dining Room Monitoring
- Hospitality and Accommodation
- High-Volume Dining
- Daily Schedule Creation
- Customer Engagement
- Accurate Cash Handling
- Equipment Sanitation
- First Aid
Certification
- TX Food Handler
- AHA Heartsaver CPR & AED
- Pre-service training ( On the legally required topics to work in a licensed child care center, such as, Brain Development, SIDS. SBS, Child Abuse, Ages and Stages of Development, etc.)
Languages
English
Spanish
Timeline
Preschool Teacher
Cypress Springs High School Laboratory Preschool
08.2022 - 05.2023
Front of House Team Member
Panda Express
05.2022 - Current
Head Busser
Vida Mariscos
09.2021 - 02.2023
Busser
Vida Mariscos
06.2021 - 09.2021
Restaurant Hostess
Los Cucos Mexican Cafe
08.2020 - 04.2021
Associate of Applied Science - Radiology
Lone Star College System
High School Diploma -
Cypress Springs High School
Similar Profiles
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Ariana DiazAriana Diaz
Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express
Rudy AlfonsoRudy Alfonso
General Manager at Panda Restaurant Group, Inc., Panda ExpressGeneral Manager at Panda Restaurant Group, Inc., Panda Express
Brayden ArnoldBrayden Arnold
IT Professional at Texas A&M Transportation InstituteIT Professional at Texas A&M Transportation Institute