VICTORIA OSUNA
National City,USA
Summary
Detail-oriented and bilingual administrative professional with experience supporting childcare providers, processing claims, managing provider enrollment, and maintaining accurate records in CNIPS. Skilled in reviewing documentation, processing direct deposit updates, ensuring compliance with state and federal regulations, and providing exceptional customer service. Proven ability to manage multiple priorities, meet deadlines, and build strong relationships with providers, families, and the community. Fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Nutrition Site Monitor
The Chicano Federation
San Diego, CA, USA
07.2021 - Current
- Assumed responsibility for reviewing and processing provider claims for approximately four months while the Nutrition Program Specialist was on leave, ensuring timely claim submission, accuracy, and compliance with program requirements
- Assisted with the enrollment of new childcare providers by collecting, reviewing, and processing required documentation.
- Entered and updated provider information in CNIPS to maintain accurate records and ensure program compliance.
- Processed direct deposit changes and entered new banking information to support accurate and timely provider payments.
- Verified provider account details and assisted with updates to ensure information remained current and accurate.
- Manage a caseload of approximately 150 family child care homes while ensuring compliance with CACFP federal and state regulations.
- Review monthly claims, attendance records, enrollment documentation, meal counts, and provider records for accuracy and compliance.
- Maintain confidential electronic and physical records with a high level of accuracy and organization.
- Schedule and conduct required monitoring visits while ensuring providers meet program requirements and deadlines.
- Provide technical assistance and guidance regarding program regulations, documentation requirements, and corrective actions.
- Build and maintain positive relationships with providers through regular communication, education, and support.
- Monitor ongoing compliance and follow up on outstanding documentation to support continued program participation.
- Prepare reports, maintain organized files, and enter data into program databases accurately and efficiently.
- Conduct on-site reviews to verify attendance records, enrollment information, meal service compliance, and safe learning environments.
Front Desk Receptionist
Valli-Hi Motel
San Ysidro, CA, USA
05.2024 - 09.2024
- Checked guests in and out professionally and efficiently.
- Managed reservations, cancellations, and room assignments.
- Processed payments and maintained accurate cash drawer balances.
- Addressed guest questions, concerns, and service requests.
- Coordinated with housekeeping to ensure room readiness and guest satisfaction.
- Maintained accurate guest records and front desk logs.
Cashier
Jack In The Box
Chula Vista, CA, USA
08.2018 - 06.2023
- Provided customer service in fast-paced restaurant and retail environments.
- Took and processed orders accurately to ensure timely service.
- Handled cash, credit, and debit transactions with accuracy.
- Maintained balanced cash drawers and completed daily reconciliations.
- Operated POS systems for efficient and accurate transaction processing.
- Maintained clean, organized, and well-stocked work areas.
- Supported a positive customer experience through friendly and professional service.
Skills
- Case Management Support
- Documentation Review & Processing
- Regulatory Compliance Monitoring
- Data Entry & Record Management
- Customer & Client Relations
- Report Preparation
- File Management
- Confidential Information Handling
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Zoom & Microsoft Teams
- Bilingual: English & Spanish
Languages
English
Spanish
Timeline
Front Desk Receptionist
Valli-Hi Motel
05.2024 - 09.2024
Nutrition Site Monitor
The Chicano Federation
07.2021 - Current
Cashier
Jack In The Box
08.2018 - 06.2023