Victoria Otero
DeSoto,TX
Summary
Results-driven professional specializing in real estate , tax preparation and management with a focus on compliance and accuracy. Demonstrated expertise in problem resolution and enhancing customer service experiences. Proven track record in operational management and effective team collaboration.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Real Estate Agent
Monument Realty
Fort Worth, Texas
10.2025 - Current
- Facilitated client paperwork and contract preparation, ensuring accuracy and compliance.
- Coordinated client communications through phone calls and emails, fostering strong relationships.
- Teamed with colleagues to improve client service experience, increasing client satisfaction.
Branch Manager
Tax + Solution
Fort Worth, Texas
01.2025 - Current
- Fostered a collaborative work environment through open communication and support.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Tax Preparer
Tax + Solutions
Irving, Texas
05.2020 - 12.2024
- Reviewed client financial documents for completeness and accuracy, facilitating timely and correct tax filings.
- Conducted thorough research on current tax laws and regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
Education
High School Diploma -
Champions School of Real Estate
Plano, TX09-2025
Skills
- Leasing and sales
- Contract preparation and negotiation
- Market analysis
- Customer service
- Operational management
- Adaptive leadership
- Team collaboration
- Problem resolution
- Database management
- Financial documentation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Real Estate License - Texas
Timeline
Real Estate Agent
Monument Realty
10.2025 - Current
Branch Manager
Tax + Solution
01.2025 - Current
Tax Preparer
Tax + Solutions
05.2020 - 12.2024
High School Diploma -
Champions School of Real Estate