Brandon Mullino
Hawkinsville,GA
Summary
Versatile hospitality professional with 4-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and demeanor.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Mcdonalds
Perry, GA
12.2022 - Current
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions and helped find specific items and monitored self-checkout systems and provided help in resolving complex problems.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Operated POS cash register and equipment to collect payments.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Alleviated customer service needs with policy-appropriate solutions.
Night Auditor
Comfort Inn & Suites
Warner Robins, United States
03.2021 - 08.2022
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Night Auditor
Holiday Inn Express
Cordele
03.2019 - 07.2021
- As a professional Night Auditor for Holiday Inn I provide guests with above-and-beyond service, applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Entered customer data using Opera software and updated information whenever patrons changed rooms, answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ran daily, weekly and monthly reports to close day and meet objectives, document accounts and logs throughout shift to keep up with all requirements.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Completed night audit for guest ledgers to close bank and cash registers, ran daily reports to verify totals, reconciling issues quickly and marking discrepancies.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Education
Bachelor of Arts - Criminal Justice
Fort Valley State University
Fort Valley, GA06.2006
High School Diploma -
Hawkinsville High School
Hawkinsville, GA05.2000
Skills
- Fitness assessments
- Exercise planning
- Performance improvements
- Physical and endurance training
- Nutritional education
- Group facilitation
- AAU Training
- Stretching and recovery
- Teamwork and Collaboration
Timeline
Cashier Team Lead
Mcdonalds
12.2022 - Current
Night Auditor
Comfort Inn & Suites
03.2021 - 08.2022
Front Desk Night Auditor
Holiday Inn Express
03.2019 - 07.2021
Bachelor of Arts - Criminal Justice
Fort Valley State University
High School Diploma -
Hawkinsville High School