Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Mullino

Hawkinsville,GA

Summary

Versatile hospitality professional with 4-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and demeanor.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Mcdonalds
12.2022 - Current
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered customer questions and helped find specific items and monitored self-checkout systems and provided help in resolving complex problems.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Operated POS cash register and equipment to collect payments.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Alleviated customer service needs with policy-appropriate solutions.

Night Auditor

Comfort Inn & Suites
03.2021 - 08.2022
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Generated and printed daily financial reports to track hotel performance.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Front Desk Night Auditor

Holiday Inn Express
03.2019 - 07.2021
  • As a professional Night Auditor for Holiday Inn I provide guests with above-and-beyond service, applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered customer data using Opera software and updated information whenever patrons changed rooms, answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Ran daily, weekly and monthly reports to close day and meet objectives, document accounts and logs throughout shift to keep up with all requirements.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Completed night audit for guest ledgers to close bank and cash registers, ran daily reports to verify totals, reconciling issues quickly and marking discrepancies.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.

Education

Bachelor of Arts - Criminal Justice

Fort Valley State University
Fort Valley, GA
06.2006

High School Diploma -

Hawkinsville High School
Hawkinsville, GA
05.2000

Skills

  • Fitness assessments
  • Exercise planning
  • Performance improvements
  • Physical and endurance training
  • Nutritional education
  • Group facilitation
  • AAU Training
  • Stretching and recovery
  • Teamwork and Collaboration

Timeline

Cashier Team Lead

Mcdonalds
12.2022 - Current

Night Auditor

Comfort Inn & Suites
03.2021 - 08.2022

Front Desk Night Auditor

Holiday Inn Express
03.2019 - 07.2021

Bachelor of Arts - Criminal Justice

Fort Valley State University

High School Diploma -

Hawkinsville High School

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Brandon Mullino