Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Victoria Owens

Victoria Owens

Falls Church,VA

Overview

11
11
years of professional experience
3
3
Certification

Work History

Site Director

Therapeutic Alliance LLC
Fredericksburg, VA
09.2021 - Current
  • Increased number of staff by 75% in 5 months
  • Increased billable hours worked by 70% in 5 months
  • Increased average hours worked by full time staff 11% in 5 months
  • Oversee all operations for in home-behavioral healthcare agency (i.e.: case management, accounting, recruitment/hiring, community partnerships, training, administrative duties)

QMHP/ABA Field Assistant

Therapeutic Alliance LLC
Falls Church, Virginia
06.2020 - 09.2021
  • Promoted to operational role less that one year in new position
  • Managed over 30 cases with loose supervision and assisted 10+ field staff
  • Case management (scheduling, client assignments, technician training, client/agency liaison)
  • Highly positive feedback from clients and families served

Cocktail Server

Bobby McKey's Dueling Piano Bar
Oxon Hill, MD
04.2017 - 04.2021
  • Sold over $4,000 to patrons during each 6 hour shift
  • Upsold high-profit items to enhance sales numbers

Trainer/Bartender

P.F. Chang's China Bistro Inc
Arlington, VA
10.2014 - 10.2016
  • Won store-wide contest with over 30 employees for highest overall sales and loyalty program subscriptions
  • Trained new servers and bartenders

Assistant Manager

Hollister Co.
Woodbridge, Virginia
11.2013 - 08.2014
  • Increased stores annual sales by 13%
  • Managed 20-30 part time employees
  • Responsible for visual maintenance, recruitment, employee documentation, scheduling, and customer service

Stock Associate/Trainer

Coach Factory Store
Woodbridge, Virginia
09.2012 - 11.2013
  • Designed visual merchandising for new product rollouts
  • Increased sales and customer satisfaction during tenure
  • Trained 20+ new incoming associates on product knowledge, sales techniques, and appropriate customer service protocols

Education

Bachelor of Science - Psychology

University of Mary Washington
Fredericksburg, VA
03.2012

Associate Degree - Social Sciences

Northern Virginia Community College
Woodbridge, VA
05.2010

Skills

  • Business Management
  • Staff Training
  • Federal, State and Local Regulations Adherence
  • Budget Requests
  • Recruiting and Hiring
  • Policy Implementation
  • Report Preparation and Analysis
  • Program Funding Solicitation
  • Staff Management
  • Strategic planning
  • Schedule Coordination
  • Microsoft Office

Certification

  • QMHP-T- Virginia Department of Health Professions [8/2020-8/2025]

Credential ID: 0734004011


  • CPR Certified- American Red Cross [9/2020-9/2022]

Credential ID: 00EDHHS


  • TOVA Certified- Therapeutic Alliance [8/2021-8/2022]

Timeline

Site Director

Therapeutic Alliance LLC
09.2021 - Current

QMHP/ABA Field Assistant

Therapeutic Alliance LLC
06.2020 - 09.2021

Cocktail Server

Bobby McKey's Dueling Piano Bar
04.2017 - 04.2021

Trainer/Bartender

P.F. Chang's China Bistro Inc
10.2014 - 10.2016

Assistant Manager

Hollister Co.
11.2013 - 08.2014

Stock Associate/Trainer

Coach Factory Store
09.2012 - 11.2013

Bachelor of Science - Psychology

University of Mary Washington

Associate Degree - Social Sciences

Northern Virginia Community College

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Victoria Owens