Jose Martinez
Brooklyn
Summary
Highly accomplished management professional with experience in district-level operations. Proven track record of driving operational excellence and strategic initiatives while delivering superior customer service. Adept at using innovative approaches to develop solutions and improve organizational efficiency. Dynamic and performance-driven management professional with experience leading and motivating teams in fast-paced retail environments. Proven ability to exceed sales goals and drive operational excellence through effective training, coaching, and process optimization. Leveraged exceptional customer service and technical expertise to develop new revenue streams and strengthen relationships with key stakeholders. Willing to relocate: Anywhere
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Director
Travel Centers Of America
Milesburg, PA
10.2021 - Current
- Managed all aspects of site operations while guiding departmental leaders to improve efficiency and effectiveness.
- Oversaw communication with contractors and subcontractors to uphold quality control and safety regulations. Championed strategic initiatives to optimize operational efficiency on-site.
- Maintained precise records of labor hours and materials to support operational efficiency and project oversight.
- Managed distribution of resources, encompassing personnel, materials, and equipment, to support efficient project execution.
- Executed recruitment strategies to attract qualified personnel for various roles, aligning with established hiring practices.
- Oversaw inventory levels to prevent supply shortages and overages, supporting seamless operations.
- Leveraged advanced problem-solving abilities to detect and address potential issues before escalation.
- Managed maintenance schedules and ensured optimal functionality of equipment and facilities.
- Enforced comprehensive safety protocols to maintain a secure environment for all individuals present.
- Conducted training programs to enhance staff understanding of safety protocols and equipment usage.
- Coordinated daily staff meetings to evaluate project status, resolve inquiries, and offer necessary support.
- Applied construction plans, codes, and regulations to minimize costs and delays during project execution.
- Facilitated resolution of disputes among contractors and subcontractors to maintain project timelines.
- Developed in-depth reports to summarize job-site advancements, facilitating informed discussions during weekly meetings.
- Addressed and resolved customer inquiries to uphold high service standards.
- Developed weekly schedules aligned with anticipated staffing requirements, budget constraints, and employee preferences.
- Engaged with senior management consistently to evaluate progress towards objectives and pinpoint areas for enhancement.
- Transformed existing team into a high-performing, results-oriented unit through innovative initiatives.
- Conducted comprehensive reviews of monthly financial outcomes with partners to identify strategies for improving profitability.
- Developed and implemented revenue strategies through comprehensive statistical analysis to drive business growth.
- Executed month-end closing activities to ensure accurate financial reporting and compliance.
- Championed business representation in marketplace and cultivated strategic relationships with key accounts.
- Organized and led monthly meetings aimed at formulating effective business strategies.
- Oversaw invoicing processes and maintained accounts payable and receivable to ensure financial accuracy.
- Established and monitored productivity benchmarks to drive revenue growth across all departments.
District Manager
DOLLAR GENERAL
Queens, NY
06.2016 - 10.2021
- Guided store managers in operational strategies to ensure alignment with corporate goals and enhance store performance.
- Conducted comprehensive analysis of sales data from district stores to identify growth opportunities and enhance performance.
- Coordinated meetings with store managers to reinforce adherence to corporate policies and operational standards.
- Developed and implemented coaching programs for store personnel to enhance sales techniques, product knowledge, and customer service skills.
- Oversaw implementation of cash handling protocols to enhance operational efficiency. Championed loss prevention strategies to safeguard assets and reduce financial risks. Guided staff in adhering to best practices for cash management and security.
- Administered payroll operations to ensure accurate timecard management and timely approval of time-off requests across various locations.
- Fostered collaborative partnerships with store managers, corporate representatives, vendors, customers, and other key stakeholders to enhance district operations.
- Collaborated with human resources to streamline recruiting efforts, ensuring alignment with district-wide staffing needs.
- Formulated budgets for district stores and monitored expenditures to maintain fiscal discipline.
- Conducted regular reviews of financial statements across locations to enhance cost management strategies.
- Monitored and analyzed inventory levels across all district stores to ensure optimal stock availability in partnership with vendors.
- Orchestrated store-specific promotional events aimed at increasing foot traffic and driving sales growth.
Store Manager
WALGREENS
Brooklyn, NY
08.2012 - 04.2016
- Facilitated accomplishment of objectives through effective prioritization and workload organization to meet deadlines.
- Delivered comprehensive training to staff on cash handling protocols to ensure accuracy in daily deposits, credit card payments, and end-of-day reconciliation processes.
- Evaluated and selected prospective employees to fulfill specific team needs and enhance workforce capabilities.
- Addressed and resolved issues to enhance team collaboration and customer satisfaction.
- Managed day-to-day store activities to ensure streamlined and profitable operations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Analyzed sales data to identify trends and adjust merchandising accordingly for maximum impact.
- Developed employee schedules to optimize labor costs while maintaining service levels.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
DUANE READE
Brooklyn, NY
01.2009 - 08.2012
- Trained new employees on store policies and procedures to enhance operational efficiency and team cohesion.
- Designed and implemented weekly work schedules to align staffing levels with operational demands.
- Managed employee relations by addressing concerns and implementing corrective actions. Oversaw termination processes to ensure compliance with company policies and standards. Fostered a positive work environment through proactive issue resolution.
- Designed and executed targeted marketing initiatives aimed at promoting store offerings and driving customer engagement.
- Developed and assessed key performance indicators to drive operational efficiency.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Promoted effective communication strategies among departments to strengthen teamwork and collaboration.
Education
Bachelor's degree - business administration
university of phoenix
Phoenix, AZ05.2017
Bachelor of Science -
FRANKLIN HIGH SCHOOL
06.2012
Skills
- Administrative experience
- Performance management
- Negotiation
- Succession planning
- Account management
- Employee relations
- Analytical Thinking
- Financial reporting
- Director experience
- Compliance Monitoring
- Resource allocation
- Community engagement
- Food safety management
- Accounting and finance experience
- Product marketing
- Territory management
- Leadership Development
- Compliance management implementation
- Financial control management
- Financial acumen
- Business Development
- Variance analysis
- Data-driven decision making
- Managing partner experience
- Sales Reporting
- Oracle
- Financial report interpretation
- Restaurant supply ordering
- Nonprofit financial management
- Technical Proficiency
- Office management
- Financial Management
- Conflict management
- Market Research
- Cross-functional team management
- Logistics inventory management
- Developing strategic business plans
- Visual merchandising
- Organizational budget management
- Profit & Loss statement
- Warehouse management system
- General manager experience
- Conflict resolution
- Workforce Development
- Analysis skills
- Financial operations management
- Risk management
- Employee engagement
- Goal Setting and Performance Metrics
- System improvement planning
- Staffing management
- Workplace health and safety regulatory compliance
- Profit & loss
- POS (10 years)
- Sales conversion rate (success metric)
- Senior leadership
- Operations manager experience
- Product management
- Teamwork (10 years)
- Project management
- Budget Preparation
- Sales team management
- Staff Development
- Relationship management
- Multi-unit management
Certification
- Driver's License
- ServSafe Food Handler Certification
- Professional In Human Resources
- Senior Professional in Human Resources
- SHRM Certified Professional
- ServSafe
- Food Handler Certification
Languages
English
Bilingual
Spanish
Timeline
Site Director
Travel Centers Of America
10.2021 - Current
District Manager
DOLLAR GENERAL
06.2016 - 10.2021
Store Manager
WALGREENS
08.2012 - 04.2016
Assistant Manager
DUANE READE
01.2009 - 08.2012
Bachelor's degree - business administration
university of phoenix
Bachelor of Science -
FRANKLIN HIGH SCHOOL