Kayla Gross
Aliso Viejo,CA
Summary
Experienced Site Director skilled in planning, organizing and overseeing operational activities. Dynamic and decisive with skill in managing both administrative areas with a quality-driven and service-oriented mindset. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Site Director
Boys and Girls Club of Laguna Beach
05.2024 - Current
- Managed budgets and resources for educational programs.
- Oversaw the daily workflow of the department and over 40 students.
- Maintained records and logs of work performed and materials and equipment used.
- Trained new team members on-site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Resolved issues among team members to keep employees on task.
Mentor Professional
Boys And Girls Club Of Central Orange Coast
10.2023 - 05.2024
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Shifted between formal and informal methods of teaching to keep students engaged.
Server
The Ranch At Laguna Beach
08.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Program Leadership
- Operations Management
- Team Supervision
- Site Safety
- Administrative Support
- Microsoft Office
Timeline
Site Director
Boys and Girls Club of Laguna Beach
05.2024 - Current
Mentor Professional
Boys And Girls Club Of Central Orange Coast
10.2023 - 05.2024
Server
The Ranch At Laguna Beach
08.2022 - 07.2023
Bachelor of Science - Psychology
Northern Arizona University
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