Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Victoria Palencia

Cicero,IL

Summary

Certified driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability to bring strong work ethic to excellent dental practice.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dental Assistant

Lawndale Christian Health Center
Chicago, IL
02.2022 - Current
  • Delivered chair-side support to dentist during procedures by furnishing necessary equipment and handling suction devices.
  • Operated radiographic equipment to capture digital X-rays of teeth.
  • Maintained inventory and facilitated timely delivery of essential supplies for daily work.
  • Taking patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Delivered translation services to clients.
  • Utilizing automated washers to sterilize instruments and prevent cross-infection between patients.
  • Designed and shared instructional resources for training purposes.

Dental Receptionist

Lawndale Christian Health Center
Chicago, IL
03.2021 - 02.2022
  • Rigorously verified insurance details to assess benefits eligibility
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Maintained HIPAA compliance and upheld clinic policies and procedures.
  • Served as the primary point of contact for incoming calls, efficiently managing appointment scheduling and confirming patient visits.
  • Designed and developed training materials for new employees in the organization.

Sales Associate

H&M Hennes & Mauritz
Chicago, IL
05.2018 - 03.2021
  • Trained 5 new team members in cash register operation, stock procedures and customer services.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Worked with fellow sales team members to achieve group targets.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Some College (No Degree) - Criminal Justice

Western Illinois University
Macomb, IL

Some College (No Degree) - Science Education

Morton College
Cicero, IL

Skills

  • Sterilization Techniques
  • Developed critical thinking, problem solving, and multitasking skills
  • Dentrix Proficiency
  • Oral Hygiene Techniques
  • Proficient with Microsoft office, PowerPoint, & Microsoft Excel
  • Proficient in Epic

Certification

  • Registered Dental Assistant in State of Illinois

Affiliations

  • Member, Phi Theta Kappa Honor Society
  • Member of National Society of Leadership & Success

Timeline

Dental Assistant

Lawndale Christian Health Center
02.2022 - Current

Dental Receptionist

Lawndale Christian Health Center
03.2021 - 02.2022

Sales Associate

H&M Hennes & Mauritz
05.2018 - 03.2021

Some College (No Degree) - Criminal Justice

Western Illinois University

Some College (No Degree) - Science Education

Morton College

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Victoria Palencia