Victoria Palmer
Waldorf,MD
Summary
Newly Certified Phlebotomy Technician (CPT) looking for an opportunity to apply my compassion for people and strong work ethic in an established hospital like John Hopkins. Seeking to use strong knowledge of phlebotomy practices. Possesses excellent attention to detail, learning ability, and strong communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate/Pharmacy Tech
CVS Health
- Operate cash register
- Assist customers in purchasing merchandise
- Organized filled prescriptions
- Assist customers in purchasing medication
- Assist customers in requesting prescriptions/ input prescription request to physicians
- Filled and filed prescriptions
- Answer phone calls
- Assist customers over the phone in pharmacy.
Seasonal Sales Support Specialist
Verizon Wireless
11.2021 - 12.2021
- Greet customers walking in
- Sign customers into que to be seen by a specialist
- Troubleshoot/Hard set restart customers' phones
- Completed Accessory sales
- Organized stock room
- Labeled different items in stock room
- Assisted in phone setups
- Answer phone calls and assist with any customer needs over the phone
- 60-100 cold calls a day to get customers in-store
- Schedule future appointments for customers.
Central Support Operations Coordinator
NaviHealth (Remote)
04.2022 - Current
- Process the Inbound/Outbound communication via portal, phone, and faxes
- Maintaining accuracy of database documentation and the completeness of the medical records and NaviHealth database
- Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or naviHealth team as needed
- Enter the required data into the naviHealth database accurately and in a timely manner
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e Medical records), and logging therapy information
- Establish relationships and communicate, when appropriate, to providers, clients, and/or naviHealth field/care management staff as defined by departmental policy and process.
Education
No Degree - Social Work
Morgan State University
Baltimore, MDCertification - Phlebotomist
Dynamic Phlebotomy
Temple Hills, MD02.2024
St. Charles High School
Waldorf, MD05.2019
Skills
- Excellent customer service
- Superior communication skills
- Hard working and determined
- Organization
- Problem solving
- Time management
- Butterfly needle technique
- Lab Reporting
- HIPAA Compliance
- Specimen labeling procedures
- Attention to details
- Critical thinking
- Capillary puncture
- Data entry
- Venipuncture
- Order of draw
- Patient Care
- Sample and specimen collection
Certification
- PT - Phlebotomy Technician
Timeline
Central Support Operations Coordinator
NaviHealth (Remote)
04.2022 - Current
Seasonal Sales Support Specialist
Verizon Wireless
11.2021 - 12.2021
Sales Associate/Pharmacy Tech
CVS Health
No Degree - Social Work
Morgan State University
Certification - Phlebotomist
Dynamic Phlebotomy
St. Charles High School
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