Victoria Parker
Odessa,Texas
Summary
Experienced with financial operations, customer service, and banking procedures. Utilizes keen attention to detail and methodical approach to ensure compliance and accuracy in transactions. Track record of effective communication and problem-solving, contributing to seamless functioning of banking teams. Solid team player eager to learn with an outgoing, positive demeanor while maintaining client rapport and contributing to company success.
Overview
7
7
years of professional experience
Work History
Teller
Frost Bank
Odessa, TX
12.2024 - Current
- Balance cash drawers and recycler daily, identifying discrepancies and taking corrective actions as needed.
- Process customer transactions promptly, minimizing wait times.
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller
American Momentum Bank
Odessa, TX
10.2023 - 12.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Counted, verified, and handled bank deposits and armored car transactions
- Executed wire transfers, stop payments and account transfers
Team Lead
HTeaO
04.2021 - 10.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Generated repeat business by offering hands-on assistance to customers, assessed their needs and maintained current knowledge of customer preferences
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Processed cash and credit payments rapidly and accurately
Transporter
Medical Center Health System
12.2019 - 04.2021
- Reported any unusual or urgent circumstances in patient’s condition or environment immediately to nurse.
- Operated wheelchair, stretcher, or patient bed and carefully followed all safety protocols and procedures.
- Sterilized equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained transport equipment and assessed the equipment for damage after each shift.
Tutor
Odessa College
09.2019 - 02.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Filled out and updated session documents for record keeping and submits reports detailing overall activities.
- Maintained schedule of support services and attends all sessions.
Customer Service Associate
Odessa Lion’s Club
10.2018 - 10.2019
- Stocked merchandise before opening, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Handled customers in a demanding setting in coordination with 1-2 other customer service associates.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on product knowledge.
- Maintained clean sales floor and neat work space by correcting any mistakes in product display.
Education
High School Diploma -
Richard Milburn Academy
Odessa Texas05.2017
Skills
- Multitasking
- Quick Learner
- Issue Resolution
- Performance Improvement
- Time Management
- Work Prioritization
- Cash handling & management
- Adaptability
Timeline
Teller
Frost Bank
12.2024 - Current
Teller
American Momentum Bank
10.2023 - 12.2024
Team Lead
HTeaO
04.2021 - 10.2023
Transporter
Medical Center Health System
12.2019 - 04.2021
Tutor
Odessa College
09.2019 - 02.2020
Customer Service Associate
Odessa Lion’s Club
10.2018 - 10.2019
High School Diploma -
Richard Milburn Academy