Exercise and weight lifting for over 40 years, including 4 years of competition
Victoria Peeples
Mesa,AZ
Summary
Experienced and dedicated professional with over 10 years of customer service expertise. Demonstrates adaptability and emotional intelligence in sales, restaurants, management, fitness, and retail. Proven track record of delivering exceptional service and building strong relationships with customers. Adept at navigating fast-paced environments and effectively resolving issues to ensure customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server/Bartender
Angry Crab Shack
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Non-teaching Support Staff/Monitor
BASIS Charter School Mesa
09.2022 - 07.2024
- Assists with recesses on playgrounds with 1st-3rd graders
- Monitors lunch shifts with 4th graders, 7th graders, and high school students
- Assists with supervision of the Late Bird after school program
- Monitoring kindergartners through 6th graders during after school program
- Assists with front office duties as needed, and special programs throughout the school year
Bookkeeper/Customer Relations
Hobby Lobby
10.2020 - 09.2022
- Assisted customers in their buying journey by providing store navigation to appropriate department to support their needs
- Assisted in annual inventory tasks
- Performed store bookkeeping duties including preparing daily bank deposit and resetting all register monies for morning and evening shifts
- Assisted in resets throughout different departments according to the given planogram
- Worked as an integral part of a team to merchandise product to meet seasonal needs
- Accurately performed heavy cash handling at registers on a weekly basis
- Acted as Customer Service Manager assisting cashiers as needed
Bartender/Server
Angry Crab Shack
09.2016 - 11.2020
- Assisted guests with an in-depth knowledge of menu selections to support their needs and goals
- Performed accurate Point Of Sales transactions of bar and dining room menu in a fast paced environment
- Created high guest retention rate by building relationships with customers
- Embraced, engaged, and supported a team working environment to ensure a premier guest experience
- Properly verified age before serving alcoholic beverages
- Served beer, wine, House drinks, and traditional mixed drinks
- Ran food, performed expediter duties, bussed tables, and appropriately Hosted as needed
- Assisted management with opening procedures and alcohol deliveries
Fitness Director/Trainer
ANYTIME FITNESS
02.2015 - 09.2016
- Scheduled appointments with clients by providing in-person and phone consultations to ensure clients' questions were answered
- Conducted one on one personal training session
- As well as small group instruction to clients of all ages
- Sold training packages to new and existing members, provided lead follow up, and maintained client files and progress
Customer Service Representative
FRESH & EASY
07.2014 - 02.2015
- Assisted customers with a warm and professional attitude
- Assisted morning deliveries of fresh meats, produce, and bakery goods and stocking accordingly
- Performed proper daily rotation of product according to expiration dates to ensure freshness to our customers
- Ensured proper age identification for age restricted purchases
Paraprofessional
GILBERT PUBLIC SCHOOL DISTRICT
11.2013 - 05.2014
- Provided extra assistance to students with special needs and those with learning disabilities
- Assisted teachers with various classroom activities, grading of papers, and administrative duties
- Assisted with special events during school hours
Sales Agent
REAL ESTATE
02.2009 - 01.2012
- Assisted clients with purchasing and selling of personal properties
- Acted as an intermediary in negotiations of contracts
- Staged vacant properties for Open House events
- Made outbound calls to prospective clients
- Identified sales opportunities and acted on leads
Education
No Degree - General Studies
Howard Community College
Columbia, MDSkills
- Cash handling
- Inside/Outside Sales/Upselling
- Guest/Customer Service
- Classroom experience
- Serving/Bartending
- Merchandising/Planograms
- POS
- Account Management
- Cold Calling
- Produce Experience
- Outbound Sales
- Restaurant Experience
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Sales expertise
- Service prioritization
- Point of sale operation
- POS operation
- Check payment processing
- Dining customer service
Certification
- CPR/AED Certification, 07/23, 07/25
- Nonviolent Crisis Intervention Certification (CPI Blue Card), 12/23, 12/25
Interests
Timeline
Server/Bartender
Angry Crab Shack
01.2024 - Current
Non-teaching Support Staff/Monitor
BASIS Charter School Mesa
09.2022 - 07.2024
Bookkeeper/Customer Relations
Hobby Lobby
10.2020 - 09.2022
Bartender/Server
Angry Crab Shack
09.2016 - 11.2020
Fitness Director/Trainer
ANYTIME FITNESS
02.2015 - 09.2016
Customer Service Representative
FRESH & EASY
07.2014 - 02.2015
Paraprofessional
GILBERT PUBLIC SCHOOL DISTRICT
11.2013 - 05.2014
Sales Agent
REAL ESTATE
02.2009 - 01.2012
- CPR/AED Certification, 07/23, 07/25
- Nonviolent Crisis Intervention Certification (CPI Blue Card), 12/23, 12/25
No Degree - General Studies
Howard Community College
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