Matthew Oviatt
Scottsdale,AZ
Summary
Energetic and dependable hospitality professional with over four years of experience in fast-paced restaurant and entertainment environments. Skilled in multitasking, guest service, and team collaboration, with hands-on experience as a server, host, expo, and party coordinator. Known for staying calm under pressure, maintaining a positive attitude, and ensuring smooth, enjoyable experiences for guests. Quick to learn, eager to help, and always focused on delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Server
Angry Crab Shack
Scottsdale, AZ
09.2021 - Current
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Party Host
Altitude Trampoline Park
Gilbert, AZ
10.2019 - 12.2021
- Resolved conflicts between guests or between staff members during events if necessary.
- Greeted guests and provided excellent customer service.
- Greeted guests and provided them with party information.
- Handled payments made by customers for services rendered during parties.
- Coordinated catering services from outside vendors.
- Collected feedback from guests regarding their experience at the event.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
Education
High School Diploma -
Saguaro High School
6250 N 82nd St, Scottsdale, AZ 8525005-2022
Skills
Skills
- Customer Service & Guest Relations
- POS Systems & Cash Handling
- Food Running & Order Accuracy
- Teamwork & Communication
- Conflict Resolution
- Multitasking in Fast-Paced Environments
Timeline
Server
Angry Crab Shack
09.2021 - Current
Party Host
Altitude Trampoline Park
10.2019 - 12.2021
High School Diploma -
Saguaro High School
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