Victoria Pereira

Currently completing the Criminal Investigator Training Program at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia. Training includes comprehensive instruction in firearms handling, including law enforcement handgun proficiency, firearms safety and regulations, one-handed techniques, and low-light shooting with semiautomatic pistols. Additional training encompasses non-emergency and emergency vehicle operations, including skid control, and high-performance driving techniques. Coursework also covers the use of force, officer safety, survival tactics, and basic enforcement operations. Investigative training includes interviewing techniques, case management, operational planning, surveillance, undercover operations, informant handling, radio communications, controlled substance identification, and detailed report writing. Physical training involves tactical medical response, first aid, control tactics, and baton control, ensuring readiness for high-risk, dynamic law enforcement scenarios. Expected graduation date September 10, 2025.

Performed patient triage by evaluating acuity levels to prioritize treatment needs, while maintaining continuity and efficiency in emergency department operations. Demonstrated commitment to continuity of care by thoroughly reviewing nursing documentation from previous shifts. Skilled in performing emergency and routine procedures while managing high-stress, unpredictable clinical situations. Assisted in enhancing workflow integration between the Cardiac Catheter Lab and Emergency Department, resulting in improved staff coordination and patient experience. Awarded the Critical Care/Emergency Department Certificate of Excellence.

Demonstrated strong customer advocacy by addressing guest concerns and ensuring satisfaction, including promptly returning unsatisfactory meals to the kitchen. Applied effective de-escalation techniques to calmly resolve customer complaints, while maintaining a positive dining experience. Built and maintained a strong rapport with guests, fostering trust and repeat business. Exercised leadership in a fast-paced, high-volume environment by managing service for up to 70 tables during 8-hour shifts, including direct service to 15 tables simultaneously, while ensuring quality, efficiency, and customer satisfaction.