VICTORIA PERRY
Endicott,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Contact Center Advisor
VISIONS FEDERAL CREDIT UNION
04.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded efficiently to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Successfully leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceptionally leveraged years of customer service training and leadership skills to cultivate mutually beneficial relationships between clientele and business.
First Assistant Manager
MAURICES
12.2021 - 04.2023
- Offered exceptional hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Thoroughly monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Efficiently executed planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sales/Call Center Representative
ACCO Brands
08.2021 - 12.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Sales Associate
ANNE TAYLOR LOFT
01.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Resident Advisor
WELLS COLLEGE
08.2019 - 05.2021
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Education
Bachelor of Arts - History
WELLS COLLEGE
Aurora, NY05.2021
Skills
- Payment Processing
- Customer Service
- Account Updating
- Sales Closing
- Quality Assurance
- Data Entry
- Call Control
- Product Upselling
- Report Preparation
- Customer Relationship Management
- Complaint Resolution
- Prospecting Skills
- Verbal and Written Communication
- Communicating With Clients
- Appointment Scheduling
- Technical Troubleshooting
Timeline
Contact Center Advisor
VISIONS FEDERAL CREDIT UNION
04.2023 - Current
First Assistant Manager
MAURICES
12.2021 - 04.2023
Sales/Call Center Representative
ACCO Brands
08.2021 - 12.2021
Resident Advisor
WELLS COLLEGE
08.2019 - 05.2021
Sales Associate
ANNE TAYLOR LOFT
01.2019 - 05.2021
Bachelor of Arts - History
WELLS COLLEGE
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