Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive a positive work environment. Known for adaptability and reliability in meeting changing needs.
Work History
Interim Department Manager
REI (Recreational Equipment Inc) | undefinedundefined
Served as interim department manager for two one-month periods
Assisted with daily operations, ensuring smooth workflow and customer satisfaction
Managed opening and closing procedures for store
Drove sales goals, tracked LOD metrics and promoted store initiatives (membership/Mastercard)
Identified and delegated responsibilities to team, while keeping team focused on a customer first mindset.
Ensured workplace safety by following protocols and guidelines.
Senior Shipping Specialist
2 Years 5 Months
REI (Recreational Equipment Inc) | 03.2024 - Current
Fulfilled all customer orders within a two-hour window of them being placed
Took customer service calls, responsible for finding solutions for late and missing shipments that resulted in customer satisfaction
Priced, organized, evaluated, and shipped customer and product quality returns to ensure timely resolution of issues
Managed all inventory adjustments.
Performed regular cycle counts and audits of targeted inventory
Processed inventory transfers and quality returns accurately, maintaining inventory integrity
Created the flow of merchandise to the selling floor
Handled customer service calls, resolving late and missing shipment issues to enhance customer satisfaction
Provided support to floor staff to enhance customer experience
Made daily warehouse inspections, ensuring that the warehouse was clean
Retail Sales Lead
1 Year 10 Months
REI (Recreational Equipment Inc) | 05.2022 - 03.2024
Collaborated with Sales Manager to establish department goals and values
Focused on membership conversion by setting and pursuing personal membership goals
Promoted customer focus among team members by encouraging greetings and active engagement with customers.
Retail Sales Specialist
3 Months
REI (Recreational Equipment Inc) | 02.2022 - 05.2022
Assisted customers by providing information on products, inventory, and memberships to enhance shopping experience
Supported customers by answering questions about product, inventory and memberships
Facilitated sales of REI goods and services through customer engagement and product knowledge
Collaborated with management and sales lead to uphold visual merchandising standards, ensuring an appealing store presentation
Pursued development opportunities to enhance career growth
Server
4 Months
Olive Garden | 09.2021 - 01.2022
Recommended and served food and alcoholic beverages to enhance guest experience during high-volume shifts.
Calculated charges and processed payments to ensure efficient transaction flow for guests.
Provided exceptional customer service, ensuring satisfaction and repeat business.
Assisted in training new servers on menu offerings and service techniques.
Managed dining area cleanliness and organization during peak hours.
Special Educational/ Behavioral Assistant (3-5th)
1 Year 1 Month
Widefield School District | 08.2020 - 09.2021
Developed engaging course plans addressing academic, intellectual, and social needs of students, enhancing their overall learning experience.
Established and enforced behavior rules and procedures that maintained order in a class of 12, fostering a positive learning environment.
Created and implemented hands-on curriculum tailored to students' interests, promoting active engagement and effective learning.
Developed interesting course plans to meet academic, intellectual and social needs of students.
Interim Head of Department – Sport, UPS & Criminology at Bishop Burton CollegeInterim Head of Department – Sport, UPS & Criminology at Bishop Burton College
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Interim Nurse Manager-Cellular and Immunotherapies Inpatient Unit at VCU Health SystemInterim Nurse Manager-Cellular and Immunotherapies Inpatient Unit at VCU Health System