Professional Summary
Overview
Work History
Education
Skills
Timeline

Victoria Petering

REI (Recreational Equipment Inc)
Saint Petersburg,Fl
6
years of professional experience

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive a positive work environment. Known for adaptability and reliability in meeting changing needs.

Work History

Interim Department Manager

REI (Recreational Equipment Inc) | undefinedundefined
  • Served as interim department manager for two one-month periods
  • Assisted with daily operations, ensuring smooth workflow and customer satisfaction
  • Managed opening and closing procedures for store
  • Drove sales goals, tracked LOD metrics and promoted store initiatives (membership/Mastercard)
  • Identified and delegated responsibilities to team, while keeping team focused on a customer first mindset.
  • Ensured workplace safety by following protocols and guidelines.

Senior Shipping Specialist

2 Years 5 Months
REI (Recreational Equipment Inc) | 03.2024 - Current
  • Fulfilled all customer orders within a two-hour window of them being placed
  • Took customer service calls, responsible for finding solutions for late and missing shipments that resulted in customer satisfaction
  • Priced, organized, evaluated, and shipped customer and product quality returns to ensure timely resolution of issues
  • Managed all inventory adjustments.
  • Performed regular cycle counts and audits of targeted inventory
  • Processed inventory transfers and quality returns accurately, maintaining inventory integrity
  • Created the flow of merchandise to the selling floor
  • Handled customer service calls, resolving late and missing shipment issues to enhance customer satisfaction
  • Provided support to floor staff to enhance customer experience
  • Made daily warehouse inspections, ensuring that the warehouse was clean

Retail Sales Lead

1 Year 10 Months
REI (Recreational Equipment Inc) | 05.2022 - 03.2024
  • Collaborated with Sales Manager to establish department goals and values
  • Focused on membership conversion by setting and pursuing personal membership goals
  • Promoted customer focus among team members by encouraging greetings and active engagement with customers.

Retail Sales Specialist

3 Months
REI (Recreational Equipment Inc) | 02.2022 - 05.2022
  • Assisted customers by providing information on products, inventory, and memberships to enhance shopping experience
  • Supported customers by answering questions about product, inventory and memberships
  • Facilitated sales of REI goods and services through customer engagement and product knowledge
  • Collaborated with management and sales lead to uphold visual merchandising standards, ensuring an appealing store presentation
  • Pursued development opportunities to enhance career growth

Server

4 Months
Olive Garden | 09.2021 - 01.2022
  • Recommended and served food and alcoholic beverages to enhance guest experience during high-volume shifts.
  • Calculated charges and processed payments to ensure efficient transaction flow for guests.
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Assisted in training new servers on menu offerings and service techniques.
  • Managed dining area cleanliness and organization during peak hours.

Special Educational/ Behavioral Assistant (3-5th)

1 Year 1 Month
Widefield School District | 08.2020 - 09.2021
  • Developed engaging course plans addressing academic, intellectual, and social needs of students, enhancing their overall learning experience.
  • Established and enforced behavior rules and procedures that maintained order in a class of 12, fostering a positive learning environment.
  • Created and implemented hands-on curriculum tailored to students' interests, promoting active engagement and effective learning.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.

Education

High School Diploma

Palmer High School | Colorado Springs

Skills

Leadership development
Team supervision
Customer service orientation
Inventory management
Operational efficiency
Team leadership
Problem-solving
Service orientation

Timeline

Senior Shipping Specialist

REI (Recreational Equipment Inc)
03.2024 - CurrentRead More

Retail Sales Lead

REI (Recreational Equipment Inc)
05.2022 - 03.2024Read More

Retail Sales Specialist

REI (Recreational Equipment Inc)
02.2022 - 05.2022Read More

Server

Olive Garden
09.2021 - 01.2022Read More

Special Educational/ Behavioral Assistant (3-5th)

Widefield School District
08.2020 - 09.2021Read More

Interim Department Manager

REI (Recreational Equipment Inc)
Read More

Palmer High School

High School Diploma
Read More
Victoria Petering