Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Pina Castro

Mesa,AZ

Summary

. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

TJX Companies
10.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Fast Food Team Member

Raising Cane's Restaurants
09.2022 - 09.2023
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
  • Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
  • Supported team morale through active participation in training sessions, sharing best practices, and fostering a positive work atmosphere.
  • Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
  • Trained newly hired employees on routine tasks and customer service.

Education

Associate of Applied Science - Pediatric Nursing

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05.2026

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Store Opening and Closing
  • Flexible Schedule
  • Professional Appearance

Timeline

Retail Sales Associate

TJX Companies
10.2023 - Current

Fast Food Team Member

Raising Cane's Restaurants
09.2022 - 09.2023

Associate of Applied Science - Pediatric Nursing

Maricopa Community Colleges, Mesa Community College

Similar Profiles

CREATE PROFILE
Victoria Pina Castro