Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Pope

Wilson,NC

Summary

I excel in delivering top-notch user support and network maintenance. My expertise spans from hardware installation to network security, underpinned by a keen attention to detail. I thrive in environments requiring both technical and medical backgrounds. Possessing the ability to manage and troubleshoot complex systems efficiently and reliable results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Ndustrial
09.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnose and resolve technical issues related to networking, cloud software, and IoT devices quickly and effectively
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.


Technical Specialist

Apple
01.2022 - 05.2024
  • Provide assistance with troubleshooting complex IT-related issues, resolving customer complaints, and providing technical guidance to clients.
  • Provided exceptional customer support, resolving complex technical issues and effective communication skills.
  • Install and upgrade software on computers and mobile devices.
  • Ability to take a “client” focus when engaging with internal departments / customers.

Certified Dental Assistant

North Carolina Department of Public Safety
03.2017 - 01.2022
  • Performed exclusively prosthodontics, oral surgery and restorations at a male medium close custody corrections institutions.
  • Reduced the dentist workload during procedures by anticipating their needs and having necessary instruments readily available.
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Manage a daily instrument tool count of all dental instruments used as part of the set up for the procedure,


Education

Bachelor of Science - Information Technology - Cybersecurity

Strayer University
Washington, DC (Online Campus)
01.2026

Associate of Science - Dental Assisting

Northern Virginia Community College
Springfield, VA
04.2019

Skills

  • Moderate experience with Desktop Technical Support and Help Desk Operations
  • Ability to troubleshoot and install hardware and software problems or updates on personal computing devices such as desktops, laptops, tablets, and smartphones
  • Experience with Spiceworks
  • Creating and closing tickets or cases
  • Great problem solving abilities and remote support
  • Identifies, researches and resolves technical problems of moderate complexity,
  • Indepth knowledge of operating systems, coding and networking
  • Great customer services skills, excellent with prioritizing workload and great listening skills
  • Ability to understand SQL to maintain databases

Certification

  • CompTIA ITF+ Certification
  • CompTIA A+ Certification
  • Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
  • Dental Radiation Safety Certification (In both Virginia and North Carolina)
  • Coronal Polishing Certification
  • Basic Life Support Certification (BLS) - American Heart Association.
  • OSHA Certified
  • HIPPA Certified

Timeline

Technical Support Engineer

Ndustrial
09.2024 - Current

Technical Specialist

Apple
01.2022 - 05.2024

Certified Dental Assistant

North Carolina Department of Public Safety
03.2017 - 01.2022

Bachelor of Science - Information Technology - Cybersecurity

Strayer University

Associate of Science - Dental Assisting

Northern Virginia Community College

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Victoria Pope