Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA POPOVICH

Olmsted Twp,Ohio

Summary

Dependable professional serving diverse needs of individuals through active communication and responsive engagement. With a history of meeting company goals by utilizing consistent, organized practices. Skilled at analyzing case files; databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common; stressors and de-escalate potential conflicts. Maintaining high levels of organizational skills and a positive attitude.

Overview

9
9
years of professional experience

Work History

Molecular Medicine Coordinator

Cleveland Clinic
Cleveland, OH
05.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to students.
  • Helped address student complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of student files.
  • Recommended service improvements to minimize recurring student issues and complaints.
  • Prepared variety of different written communications, reports and documents.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Facilitated communication between students and various departments and staff.
  • Organized student admissions and database to facilitate information storage and retrieval.
  • Monitored departments budget
  • Designed advertising for events and companies website
  • Develop orientation curriculum
  • Saved company money by implementing cost-saving initiatives that addressed long-standing problems.
  • Participated in team-building activities to enhance working relationships.

Teacher

Laura's Learning Treehouse
Avon, OH
05.2020 - 08.2021
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Senior Sales Ambassador

Clear Airport Security
Cleveland, OH
10.2019 - 06.2021
  • Developed strong rapport with customers and created positive impression of business.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.

Guest Service Team Leader

Target
North Olmsted, OH
06.2015 - 10.2019
  • Led team meetings to address concerns and inform employees of new policies and procedures.
  • Evaluated team by reviewing customer feedback and key performance indicators.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Greeted guests upon arrival and offered assistance.
  • Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
  • Assigned daily job tasks and workloads to team members.
  • Maintained consistent positive customer feedback.
  • Created and enforced new procedures, resulting in improved customer service and problem resolution.

Coaching Assistant

Olmsted Falls
Cleveland, OH
04.2020 - 08.2020
  • Demonstrated high level of respect for opponents, officials and facilities.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Forged cooperative relationships to recruit new players to softball program.
  • Developed and oversaw team budget, logistics and equipment purchases.

Beahvior Assistant

Cleveland Clinic
Cleveland, OH
06.2021 - 05.2022
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Collaborated with coworkers to maximize potential for successful business growth.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Interacted with vendors to purchase and set up equipment and services.
  • Assisted management with activities to plan and oversee events and programs.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Education

Bachelor of Science - Special Education

Cleveland State University
Cleveland, OH
05.2022

Bachelor of Science - Education

Wright State University
Dayton, OH
05.2020

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
05.2016

Skills

  • System updates
  • Document filing
  • Teambuilding
  • Decision-Making
  • Excellent Communication
  • Organization and Time Management
  • Active Listening
  • Critical Thinking
  • Microsoft Office Software Proficiency
  • Computer Software Knowledge
  • Technical Writing
  • Troubleshooting Skills

Timeline

Molecular Medicine Coordinator

Cleveland Clinic
05.2022 - Current

Beahvior Assistant

Cleveland Clinic
06.2021 - 05.2022

Teacher

Laura's Learning Treehouse
05.2020 - 08.2021

Coaching Assistant

Olmsted Falls
04.2020 - 08.2020

Senior Sales Ambassador

Clear Airport Security
10.2019 - 06.2021

Guest Service Team Leader

Target
06.2015 - 10.2019

Bachelor of Science - Special Education

Cleveland State University

Bachelor of Science - Education

Wright State University

High School Diploma -

Olmsted Falls High School

Similar Profiles

CREATE PROFILE
VICTORIA POPOVICH