Victoria Portillo
San Antonio,TX
Summary
Operations and people operations leader with 5+ years of progressive management experience, including rapid promotion and multi-location expansion support. Experienced in leading daily operations, supporting new business openings, hiring and developing teams, and managing employee relations. Currently pursuing a Bachelor of Business Management and seeking to transition from hospitality into a corporate operations or people operations role where leadership, process improvement, and employee development skills can be applied in a scalable, long-term environment.
Overview
5
5
years of professional experience
Work History
Operations & People Operations Manager
River North Icehouse
San Antonio, Texas
06.2024 - Current
- Selected as part of the opening management team for a brand-new downtown San Antonio bar, supporting end-to-end launch operations
- Assisted with operational setup, including staffing, scheduling systems, training programs, vendor coordination, and opening procedures
- Recruited, hired, onboarded, and trained new employees to establish operational and cultural standards from day one
- Manage day-to-day operations, scheduling, inventory, and staff performance in a high-traffic environment
- Support employee relations, conflict resolution, coaching, and ongoing training initiatives
- Partner with ownership and leadership to improve workflows, team communication, and operational efficiency
Operations & People Operations Manager
Little Woodrow’s Neighborhood Pub
San Antonio & Corpus Christi, TX
04.2021 - 06.2024
- Joined the organization as a Server and earned rapid promotion to Bartender and Lead Server Trainer within three months, recognizing strong leadership, performance, and training capabilities
- Supported new location openings, including Little Woodrow’s Braun (San Antonio) in January 2022 and Little Woodrow’s Corpus Christi in August 2022, assisting with operational setup, staffing, training, and launch execution
- Selected to travel for multi-unit expansion support, contributing to consistent brand standards and smooth operational rollouts
- Promoted to Manager of Little Woodrow’s Braun in May 2023, overseeing daily operations, staffing, scheduling, inventory, and team performance
- Recruited, interviewed, onboarded, trained, and supervised 50+ employees, managing the full employee lifecycle
- Led labor scheduling and workforce planning to meet business demand while controlling labor costs
- Developed and enforced operational procedures, policies, and service standards to improve efficiency and consistency
- Acted as primary point of contact for employee relations, conflict resolution, coaching, and performance feedback
- Coordinated events and high-volume operations, aligning teams, timelines, and resources to meet business objectives
Education
BBA - Business Management
University of Houston–Downtown
Houston, TX12-2026
Skills
Operations: Process Improvement Scheduling & Capacity Planning Inventory & Vendor Management Cost Control SOP Development Reporting & Documentation
People Operations: Recruiting & Onboarding Employee Relations Training & Development Performance Management Conflict Resolution Labor Compliance
Business Tools: Microsoft Excel Google Workspace POS & Scheduling Systems Timekeeping Systems
Timeline
Operations & People Operations Manager
River North Icehouse
06.2024 - Current
Operations & People Operations Manager
Little Woodrow’s Neighborhood Pub
04.2021 - 06.2024
BBA - Business Management
University of Houston–Downtown