Dynamic Regulatory Affairs Program Manager with a proven track record at Common Spirit Health and the US Navy Reserves, specializing in regulatory compliance and program performance analysis. Expert in leveraging interpersonal skills to establish robust vendor relationships and drive team performance. Demonstrated success in enhancing operational efficiency and project management through agile methodologies.
Overview
27
27
years of professional experience
Work History
Regulatory Affairs Program Manager
Common Spirit Health
Colorado Springs, United States
04.2015 - Current
Company Overview: Regulatory Program Manager, Patient Access Representative II, Drug screen collector, and Business Support III
Oversight and coordination of regulatory/accreditation readiness program, survey preparation, coordination, response/follow-up and managing leading practice within the regulatory program
Serving as a primary expert and consultant for regulatory matters
Knowledgeable of hospital operations and works across the scope of the entity, including on and off campus locations
Providing ongoing operating group oversight and coordination to assess compliance, facilitate change and improvement, and manage projects
Reviewed facility performance and provided ongoing feedback and coaching to drive performance improvement.
Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
Information System Technician Petty Officer 1st Class
US Navy Reserves
Buckley Air Force Base, United States
12.1997 - 07.2018
Operated and maintained the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks, and micro-computer systems
Kept records of parts and equipment used in projects to update inventory.
Utilized hand tools to properly splice cables.
Performing the functions of a computer system analyst
Transmitting, receiving, operating, monitoring, controlling, and processing all forms of telecommunications through various transmission media including global networks
Installing, operating, and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems, and associated peripheral devices
Served as the Video Teleconference (VTC) Services Administrator for supported activities
As a work center shift supervisor, I supervised the actions of the communication personnel, such as radio and telephone operators
Ensuring all incoming and outgoing messages adhere to established routing procedure
Supervised 4-6 personnel to monitor and operate radios and switchboards as assigned
Information System Technician Petty Officer 1st Class
Education
MBA - Healthcare Management
Colorado Technical University
Colorado Springs, CO, United States
12.2012
BGS - General Studies, Organizational Leadership
Fort Hays State University
Hays, Kansas, United States
05.2010
Associates - General Studies
Pikes Peak Community College
Colorado Springs, Colorado, United States
05.2008
Diploma - Medical Assistant
Coastal College
Slidell, Louisiana, United States
01.1993
Skills
Program performance analysis
Professional writing
Business systems
Regulatory compliance
Agile projects
Interpersonal skills
Risk analysis and management
Performance monitoring
Affiliations
Alpha Kappa Alpha Sorority, Incorporated Ivy Spirit Award
Timeline
Regulatory Affairs Program Manager
Common Spirit Health
04.2015 - Current
Information System Technician Petty Officer 1st Class
US Navy Reserves
12.1997 - 07.2018
MBA - Healthcare Management
Colorado Technical University
BGS - General Studies, Organizational Leadership
Fort Hays State University
Associates - General Studies
Pikes Peak Community College
Diploma - Medical Assistant
Coastal College
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