VICTORIA PREYOR
Cincinnati,OH
Summary
A dedicated and service-oriented Registered Nurse Leader with over a decade of leadership and management expertise, committed to transforming patient care. Certified in ACLS, BLS, and NIHSS by the American Heart Association, focusing on delivering exceptional patient satisfaction and fostering positive employee relations.
Overview
10
10
years of professional experience
Work History
Registered Nurse/House Supervisor
Select Specialty Hospital
02.2023 - Current
- Manage conflict resolution within the nursing team to foster a harmonious working environment that supports effective patient care delivery.
- Ensure compliance with regulatory standards through regular audits of documentation, infection control practices, and safety protocols.
- Serve as a liaison between administration and clinical staff to address concerns regarding workflow efficiency or policy implementation issues.
- Develop strong relationships with physicians to facilitate collaboration in delivering high-quality patient care across disciplines.
- Coordinate nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Acute Care Nurse
Bethesda North Hospital
06.2022 - 07.2024
- Improved patient satisfaction scores by 35% through consistent delivery of empathetic, high-quality care and timely communication.
- Utilized advanced clinical skills to perform complex procedures, such as central line insertions and wound care management, with precision and efficiency.
Certified Nurse Assistant
Bethesda North Hospital
06.2021 - 05.2024
- Executed various patient care activities with guidance from leadership, such as data entry in the Epic software system.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
Director of Nursing
Cooper's Trace
08.2023 - 03.2024
- Managed a team of 100+ Nursing personnel and unit operations, setting short- and long-term goals, monitoring job performance, and evaluating processes to enhance patient care.
- Enhanced employee retention by 30% through enhancing the quality of the company's EOD (employee of the month) program and expanding nominations for employees.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Exceeded customer satisfaction expectations by developing strong relationships with residents and their families.
- Performed rounds to observe care and interview staff, residents, and families.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Part Time Assistant Director of Nursing/Floor Supervisor
Cooper's Trace
01.2023 - 08.2023
- Effectively communicated with charge nurses and floor nurses to enhance productivity in the workplace.
- Trained nursing personnel on the company's products, services, customer service, and appreciation.
- Contributed to the formation of a dynamic, collaborative, and cross-functional team.
- Collaborated with staff, management, and external groups to coordinate patient care.
Medical Assistant
Seven Hills Women's Health Centers
01.2018 - 11.2021
- Implemented a patient appointment scheduling procedure to enhance access to primary care.
- Participated in weekly meetings and training sessions to exchange best practices and receive feedback from colleagues.
- Handled feedback regarding patient care, maintaining consistent quality according to facility guidelines.
- Developed new client relationships and boosted volume by 12% by implementing a comprehensive client satisfaction survey.
Human Resource Assistant Store Manager
The Kroger Company
01.2016 - 11.2021
- Managed and trained a diverse team of 100+ employees, including a manager, in various merchandising and organizational functions.
- Created a fun, educational environment that fostered high employee engagement and maintained healthy staff morale.
- Revamped HR department's hiring process by incorporating team members with corporate, industry, and functional expertise.
Account Operations Manager at Amazon
Kelly Services
02.2015 - 11.2020
- Grew revenue by 18% annually through the identification of new customers and establishment of enduring relationships.
- Performed relationship-building activities with clients, resulting in a 26% increase in customer retention rate.
- Collaborated with HR clients to evaluate job roles and connect qualified candidates with ideal organizations.
- Performed regular dealer activity audits in adherence to operational regulations.
Education
Master of Science - Nursing
Mount St. Joseph University
Delhi, OH05.2022
Post- Graduate Certificate - Human Resource Management
Devry University
Chicago, IL10.2019
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Highland Heights, KY12.2015
Skills
- Personal & Professional Development
- Planning & Organizing
- Customer Service/Recovery
- Quality Improvement
- Clinical Leadership
- Relationship Building
- Leadership and Guidance
Timeline
Director of Nursing
Cooper's Trace
08.2023 - 03.2024
Registered Nurse/House Supervisor
Select Specialty Hospital
02.2023 - Current
Part Time Assistant Director of Nursing/Floor Supervisor
Cooper's Trace
01.2023 - 08.2023
Acute Care Nurse
Bethesda North Hospital
06.2022 - 07.2024
Certified Nurse Assistant
Bethesda North Hospital
06.2021 - 05.2024
Medical Assistant
Seven Hills Women's Health Centers
01.2018 - 11.2021
Human Resource Assistant Store Manager
The Kroger Company
01.2016 - 11.2021
Account Operations Manager at Amazon
Kelly Services
02.2015 - 11.2020
Master of Science - Nursing
Mount St. Joseph University
Post- Graduate Certificate - Human Resource Management
Devry University
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
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