Victoria Price
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Admissions Specialist
Lonestar College
01.2023 - 04.2024
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Communicated with students to explain application process and answer questions.
- Maintained accurate records of all applicant data in the admissions database, ensuring a seamless evaluation process for the admissions team.
Customer Service Represenative
United Airlines
03.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Porter Highschool
Porter, TX05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Admissions Specialist
Lonestar College
01.2023 - 04.2024
Customer Service Represenative
United Airlines
03.2022 - 07.2022
High School Diploma -
Porter Highschool
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