Victoria Prosperie
Houma,LA
Summary
Accomplished Senior Home Lending Advisor at Chase Bank, renowned for leading in production and client satisfaction through expert financial assessment and exceptional interpersonal skills. Leveraged relationship building and detailed industry knowledge to drive branch referral business and achieving a notable increase in repeat business with internal and external referral partners.
Overview
16
16
years of professional experience
Work History
Senior Home Lending Advisor
Chase Bank
Houma, LA
01.2013 - Current
- Developed tailored financial strategies for enhancing client satisfaction.
- Built strong relationships with clients, fostering trust and repeat business.
- Collaborate with branch referral partners to maintain high quality branch referrals
- Supported compliance with regulatory requirements, maintaining integrity of lending practices.
- Improved client retention by delivering personalized lending advice.
- Identified opportunities for cross-selling financial products to foster One Chase teamwork.
- Resolved client inquiries and concerns, ensuring high levels of satisfaction.
- Developed strong relationships with clients to gain referrals and repeat business, driving branch growth and profitability.
Personal Banker
Chase Bank
Thibodaux, LA
09.2011 - 01.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Loan Officer
Wells Fargo
07.2009 - 08.2010
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Education
Bachelor Of Business Administration - Financial Services And Marketing
Nicholls State University
Thibodaux, LA05.2009
Skills
- Loan origination
- Financial assessment
- Client consultation
- Customer engagement
- Relationship building
- Solution development
- Client retention
- Problem solving
- Cross-selling products
- Team collaboration
- Communication skills
- Detail orientation
- Time management
- Industry knowledge
- Client interaction
- Sales techniques
Accomplishments
National Achiever 2016 and 2017
Home Lending Advisor Mentor
Timeline
Senior Home Lending Advisor
Chase Bank
01.2013 - Current
Personal Banker
Chase Bank
09.2011 - 01.2013
Loan Officer
Wells Fargo
07.2009 - 08.2010
Bachelor Of Business Administration - Financial Services And Marketing
Nicholls State University