Victoria Ray
South Bend,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Administrative Manager
Ywca North Central Indiana
South Bend, IN
09.2024 - 02.2026
- Ensured facility compliance with safety and operational inspections.
- Kept Kitchen in Compliance with Health Department Inspection.
- Recordkeeping for Facility Safety and Kitchen
- Kept Records for Food Bank
- Purchase/Receiving for all departments
- Assisted in grant-related purchases and maintained accurate records.
- Completed courier runs efficiently to deliver/pickup important documents and supplies.
Facilities Assistant
Ywca North Central Indiana
South Bend, Indiana
05.2024 - 09.2024
- Developed and implemented operational policies and procedures ensuring smooth facility operations and compliance with facility inspections and CARF standards.
- Created an electronic filing system and schedules for the facilities department.
- Maintained detailed credit expense reports to ensure accurate financial tracking.
- Cultivated relationships with vendors and contractors to secure timely and cost-effective services.
- All while maintaining the job description for Maintenance Technician.
Maintenance Technician
Ywca North Central Indiana
01.2023 - 05.2024
- Reduced downtime by quickly diagnosing and resolving issues.
- Minimized downtime by diagnosing and resolving issues promptly.
- Boosted overall productivity with timely preventive maintenance on our building.
- Improved building functionality through timely preventive maintenance.
- Successfully completed repair tasks within deadlines, minimizing disruptions to daily operations.
- Attention to detail, so minor problems don't become large problems.
Shipt Shopper
Shipt
08.2020 - 01.2023
- Enhanced customer satisfaction by fulfilling and delivering grocery orders on time.
- Streamlined order processing to accelerate delivery times by prioritizing tasks.
- Enhanced customer communication through consistent updates on order status and product availability.
- Managed multiple orders with accuracy while adhering to strict deadlines.
Portage Manor
Activity Director
10.2019 - 06.2020
- Planned and created a monthly calendar of activities that residents looked forward to. Including shopping trips, evening trips to the Clubhouse, and other field trips.
- Develop 1:1 program for underserved residents.
- Increased volunteer participation by organizing outreach events and providing training.
- Coordinated monthly involvement of department directors in larger activities to enhance resident experiences.
- Develop 1:1 program for underserved residents.
- During the beginning of COVID I helped create a store for residents as the facility went into lockdown, along with all other CDC mandated requirements.
- Adapted to changing job requirements during COVID by assisting in housekeeping and kitchen operations.
Delivery
South Bend Tribune
03.2004 - 11.2019
- Delivered services 365 days a year by deadline.
- Achieved high customer satisfaction through timely and accurate deliveries.
- Balanced work schedule to accommodate parenting responsibilities.
Construction
Myself
01.2003 - 12.2013
- Completed projects on time by prioritizing tasks and meeting strict deadlines, ensuring client satisfaction.
- Collaborated with customer to transform their visualizations into tangible results.
- Managed project expenses to stay within budget constraints.
Office Manager
National City Bank
04.2000 - 07.2004
- Managed daily branch activities to optimize performance while ensuring compliance with banking regulations.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
- Coordinated scheduling for main branch to maintain appropriate staffing levels.
Education
HSI Pediatric First Aid | CPR AED Child/Infant/Adu
HSI
09.2024 - 09.2026
High School Diploma -
John Adams High School
South Bend, INNo Degree - Restaurant Management, Culinary Arts, Pastry Arts
Ivy Tech
South Bend, INSkills
- Safety Compliance
- Recordkeeping
- Inventory Management
- Supply Ordering
- Vendor Coordination
- Work Order Management
- Preventive Maintenance
- Facility Maintenance
- Scheduling
- Customer Service
- Inventory Management
- Inventory Management
Timeline
Administrative Manager
Ywca North Central Indiana
09.2024 - 02.2026
HSI Pediatric First Aid | CPR AED Child/Infant/Adu
HSI
09.2024 - 09.2026
Facilities Assistant
Ywca North Central Indiana
05.2024 - 09.2024
Maintenance Technician
Ywca North Central Indiana
01.2023 - 05.2024
Shipt Shopper
Shipt
08.2020 - 01.2023
Portage Manor
Activity Director
10.2019 - 06.2020
Delivery
South Bend Tribune
03.2004 - 11.2019
Construction
Myself
01.2003 - 12.2013
Office Manager
National City Bank
04.2000 - 07.2004
High School Diploma -
John Adams High School
No Degree - Restaurant Management, Culinary Arts, Pastry Arts
Ivy Tech