Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Rendon

San Antonio

Summary

Proven to enhance operational efficiency, I leveraged advanced scanning technology at Amazon to boost package handling speed. Adept in multitasking and teamwork, I consistently met high-priority project deadlines at Sears, showcasing dependability and attention to detail. My background also includes excelling in high-stress customer service roles, significantly improving client satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Package Scanner

Amazon
03.2020 - 08.2023
  • Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
  • Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
  • Increased package scanning efficiency by utilizing advanced scanning equipment and software.
  • Reduced package misrouting incidents by maintaining thorough knowledge of shipping codes and procedures.

Customer Service Representative

Conduent
06.2017 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Specialist

Sears
01.2011 - 03.2012
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.

Education

High School Diploma -

John F Kennedy
San Antonio, TX
07.2010

Skills

  • Speed and accuracy
  • Package handling
  • Warehouse safety
  • Order picking
  • Barcode scanning
  • Workstation organization
  • Teamwork
  • Attention to detail
  • Multitasking
  • Dependability

Timeline

Package Scanner

Amazon
03.2020 - 08.2023

Customer Service Representative

Conduent
06.2017 - 02.2020

Technical Specialist

Sears
01.2011 - 03.2012

High School Diploma -

John F Kennedy
Victoria Rendon