Victoria Reyes
Joliet,Illinois
Summary
Dynamic professional with a proven track record at House That Hope’s Corp., excelling in customer service and leadership. Successfully enhanced project outcomes and team collaboration while managing budgets effectively. Skilled in decision-making and fostering a positive work environment, driving employee engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Copack Associate
RJW
12.2021 - Current
- Assisted in project coordination and scheduling tasks to ensure timely completion.
- Conducted research and analysis to support decision-making processes.
- Developed and maintained documentation for processes and procedures.
- Collaborated with team members to streamline communication and workflow efficiency.
- Managed data entry and maintained database accuracy for reporting purposes.
Manager
House That Hope’s Corp.
Chicago, IL
11.2013 - 03.2021
- Analyzed project outcomes to refine strategies for future sustainability efforts.
- Facilitated workshops to educate staff on sustainability initiatives and best practices.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
GreenCity Project
Romeoville, IL
11.2013 - 03.2021
- Led project teams to implement sustainable practices across various departments.
- Developed and monitored project timelines to ensure on-time delivery of initiatives.
- Collaborated with stakeholders to identify and prioritize environmental goals.
- Streamlined communication processes, enhancing team collaboration and project visibility.
- Conducted regular performance reviews, providing feedback and mentorship to team members.
- Managed budgets effectively, ensuring resource allocation aligned with strategic objectives.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Cook
Portillos
Shorewood, IL
07.2006 - 11.2013
- Prepared and cooked menu items according to Portillo's recipes and standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in training new staff on cooking techniques and kitchen protocols.
- Operated kitchen equipment, including grills, fryers, and ovens, with proficiency.
- Collaborated with team members to streamline food preparation processes during peak hours.
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Courteous and professional
- Flexible schedule
- Oral communication
- New hire training
- Product knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Copack Associate
RJW
12.2021 - Current
Manager
House That Hope’s Corp.
11.2013 - 03.2021
Manager
GreenCity Project
11.2013 - 03.2021
Cook
Portillos
07.2006 - 11.2013