Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria R. Fink

Victoria R. Fink

Allentown,PA

Summary

Dynamic Global Strategic Client Advisor with a proven track record at Thermo Fisher Scientific, excelling in program management and digital supply chain innovation. Expert in driving process improvements and change management initiatives, fostering cross-functional leadership, and achieving key performance indicators to enhance operational efficiency and client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Global Strategic Client Advisor, Clinical Project Management

SHARP CLINICAL SERVICES
01.2024 - Current
  • Supports global development of large and strategic client partnerships
  • Drives all program related activities from a global level
  • Coordinates the effective resolution of issues raised by clients by working closely with the site PM and QA leads
  • Defined net profit indicators (NPI) and key performance indicators (KPI) essential for scaling global growth.
  • Build strong governance structure internally and with the client
  • Oversaw global process mapping and standardization efforts to streamline process improvements
  • Developed AI change management initiatives to support global integration and sustainable implementation
  • Provides coaching and supports development of Project Managers as appropriate
  • Influences capabilities and capacity expansions to support downstream demand
  • Leads high level meetings with client to review the status of the programs across the network
  • Designed training and communications to support business development and project management teams

Senior Program Manager, Digital Adherence

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2021 - 01.2024
  • Global service-line portfolio strategy development for clinical digital adherence smart packaging solutions
  • Developed new integrative global processes with SOPs & tools essential for operational deployment
  • Facilitated digital AI database platform management and integration with internal and external infrastructures
  • Defined net profit indicators (NPI) and key performance indicators (KPI) essential for scaling global growth
  • Worked closely with marketing, legal and regulatory teams to ensure compliance and drive service-line awareness
  • Oversaw global process mapping and standardization of digital adherence packaging engineering protocol(s)
  • Developed change management initiatives to support global integration and sustainable implementation
  • Drove pricing matrix development strategy & defined vendor margins that ensured profit and client value
  • Supported vendor qualification, capacity and compliance evaluations, budgeting and contracting negotiations
  • Supported legal quoting terms and conditions template development for partnering vendors of digital products
  • Designed roll-out training and tools critical to support business development and project management teams

Senior Program Manager, Clinical Supplies Total Transportation Management (TTM)

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2019 - 01.2021
  • Drove acquisitional global business development of 3PL clinical trial logistics service line
  • Drove global integration of legacy TTM distribution service line within newly acquired Patheon business units
  • Tailored the TTM internal/external sales strategies specific to Patheon’s existing business model
  • Developed knowledge sharing training, awareness communications and tools for sales and project managers
  • Globally integrated contractual terms and conditions to support service line integration
  • Grew proposal revenue synergies from <$100K to $10 million dollars in 18 months
  • Established key performance indicators (KPI) for operational reporting dashboards and manage P&L
  • Engineered procedures and controls to manage global execution and compliance

Global Clinical Packaging Supply Chain Manager, Clinical Supply Optimization Services

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2016 - 01.2019
  • Managed global clinical trial supply and demand planning, packaging, distribution and inventory management
  • Oversaw global operational packaging project lifecycle deliverables, from bulk packaging to returns and destruction
  • Supported clinical packaging protocol development, design, distribution, excursions and regulatory planning
  • Distribution material temperature excursion monitoring, impact assessment and quality management
  • Supported IRT user requirement spec (URS), user acceptance testing (UAT) setup with sponsor and vendor
  • Managed QA temp excursion FFU determinations and Track Wise quality deviations and CAPA’s
  • Oversaw global clinical depot and site supply, including re-supply orders to avoid stock - outs
  • Supported early-stage recruitment simulation for preliminary forecast planning

Team Leader, Senior Clinical Packaging Project Manager, Clinical Packaging

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2014 - 01.2016
  • Managed a high performing team of 9 packaging project managers (PM)
  • Ensured on-time customer experience across multiple strategic client accounts and PMs
  • Maintained a supportive, collaborative, and positive culture across the team during hard organizational times
  • Managed large, strategic, and small emerging clients with varying needs of SME expertise across the team
  • Managed weekly, monthly and quarterly team financial forecasting management for site reporting goals
  • Supported bid defense sales strategies and customer allegiance score (CAS) management with BD
  • Created project execution dashboard template to standardize key deliverable (KD) management
  • Led QA investigation, root cause analysis (RCA), and corrective action, preventative action (CAPA)
  • Supported continuous improvement, KAIZEN, PPI, and lean methodology practices

Clinical Packaging Project Manager, Clinical Packaging

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2008 - 01.2014
  • Oversaw clinical packaging project design, budget, timelines, execution and risk management
  • Maintained on-time project metrics in accordance with site goals and client expectations
  • Designed clinical labels, approved country translation, data matrix barcodes, randomizations, and aggregations
  • Developed job aide checklist to standardize project setup actions for packaging project managers
  • Facilitated key communications between internal technical teams, key stakeholders, vendors and clients
  • Participated in Six Sigma teams to improve operational optimization around negative trending metrics

Quality Compliance Specialist, Quality Compliance

SHARP CLINICAL SERVICES
01.2006 - 01.2007
  • Managed compliance updates for corporate and site-specific SOPs
  • Ensured SOP updates were made in compliance with regulatory guidelines and timeline requirements
  • Coordinated internal dissemination of for all corporate and site-specific hard copy SOP updates
  • Managed training compliance for all departments and drove compliance management awareness

Education

Master of Business Administration - Executive Leadership

DeSales University
Center Valley, PA

Bachelor of Science - Business Administration & Marketing, Marketing

Cedar Crest College
Allentown, PA

Skills

  • Program management
  • Digital supply chain management
  • Clinical packaging engineering
  • Clinical operations process engineering
  • Digital innovation
  • Manufacturing expertise
  • Budgeting and negotiations
  • Six Sigma methodology
  • Risk mitigation strategies
  • Strategic planning
  • Cross-functional leadership
  • Medical device knowledge
  • Smart packaging solutions
  • Service line development
  • Change management practices
  • Process improvement initiatives
  • Lean manufacturing principles
  • Bid defense strategies
  • Interactive response technology (IRT)
  • User requirement specifications (URS) and user acceptance testing (UAT)
  • Clinical trial management systems (CTMS)
  • Good laboratory practices (GLP)
  • Electronic trial master file (eTMF)
  • Value-added tax (VAT)
  • SAP proficiency
  • Good practice (GxP) compliance
  • Good manufacturing practices (GMP)
  • Good clinical practices (GCP)
  • Investigational medicinal product (IMP) management
  • Intellectual property (IP) knowledge
  • Project management professional (PMP) certification
  • Request for proposal (RFP) processes
  • Request for quotation (RFQ) processes
  • Request for information (RFI) processes
  • Artificial intelligence (AI) applications
  • Process performance improvement (PPI)

Certification

  • Clinical Research Project Manager, IAOCR | International Accrediting Organization for Clinical Research
  • Role Model Leadership, LCCC | Lehigh Carbon Community College
  • Developing Front Line Leaders, Thermo Fisher Scientific

Timeline

Global Strategic Client Advisor, Clinical Project Management

SHARP CLINICAL SERVICES
01.2024 - Current

Senior Program Manager, Digital Adherence

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2021 - 01.2024

Senior Program Manager, Clinical Supplies Total Transportation Management (TTM)

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2019 - 01.2021

Global Clinical Packaging Supply Chain Manager, Clinical Supply Optimization Services

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2016 - 01.2019

Team Leader, Senior Clinical Packaging Project Manager, Clinical Packaging

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2014 - 01.2016

Clinical Packaging Project Manager, Clinical Packaging

THERMO FISHER SCIENTIFIC (Patheon, Fisher Clinical Services)
01.2008 - 01.2014

Quality Compliance Specialist, Quality Compliance

SHARP CLINICAL SERVICES
01.2006 - 01.2007

Master of Business Administration - Executive Leadership

DeSales University

Bachelor of Science - Business Administration & Marketing, Marketing

Cedar Crest College
Victoria R. Fink