VICTORIA RHODES
Sandersville,GA
Summary
Dynamic Assistant Manager with a proven track record at Tacala, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, resulting in improved operational efficiency. Skilled in money handling and fostering strong customer relations, driving repeat business and loyalty.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tacala
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
KFC
08.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Manager
McDonald's
09.2018 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
TLE Service Writer
WAL MART
03.2015 - 09.2020
- Increased repeat business through exceptional customer service and follow-up communications.
- Streamlined appointment scheduling process to accommodate more clients while reducing no-shows or late arrivals.
- Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
- Managed work orders, ensuring proper documentation and clear communication between departments.
- Streamlined service processes for increased efficiency and reduced wait times.
- Conducted regular performance evaluations, identifying areas for growth and development within staff members.
- Enhanced customer satisfaction by providing timely and accurate service estimates.
CASHIER
McDonald's
09.2009 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's
08.2013 - 02.2016
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's
03.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
CASHIER
Zaxby's
05.2008 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
COSMETOLOGY - COSMETOLOGIST TECHNICIAN
Oconee Fall Line Technical College
Sandersville, GA06-2025
High School Diploma -
WASHINGTON COUNTY HIGH SCHOOL
Sandersville, GA05-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Customer relations
- Time management
Accomplishments
- Supervised team of 20 staff members.
Certification
- CM - Certified Manager Certification
- Certified Business Analysis Professional (CBAP)
- Certified Phlebotomy Technician
- Computer Training Certificate
- Cosmetology Technician
Languages
English
Full Professional
Timeline
Assistant Manager
Tacala
07.2024 - Current
Cashier
KFC
08.2023 - 07.2024
Manager
McDonald's
09.2018 - 07.2023
TLE Service Writer
WAL MART
03.2015 - 09.2020
Cashier
McDonald's
08.2013 - 02.2016
Cashier
McDonald's
03.2011 - 08.2013
CASHIER
McDonald's
09.2009 - 09.2018
CASHIER
Zaxby's
05.2008 - 08.2009
COSMETOLOGY - COSMETOLOGIST TECHNICIAN
Oconee Fall Line Technical College
High School Diploma -
WASHINGTON COUNTY HIGH SCHOOL
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