Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Richards

Dallas,TX

Summary

Driven professional with a proven track record in debt recovery and client relations, honed at Capitol One and Neighborhood Credit Union. Excelled in enhancing customer satisfaction and reducing delinquent accounts through effective communication and skip tracing techniques. Demonstrates patience, persistence, and a goal-oriented mindset, consistently meeting or exceeding performance targets.

Overview

7
7
years of professional experience

Work History

Debt Collector

Capitol One
01.2021 - Current
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.


Call Center Agent

Neighborhood Credit Union
04.2018 - 12.2022
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.

Data Entry Clerk Remote

TEKtalent
02.2017 - 06.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Associate of Science - Science Education

Mountain View College
Dallas, TX
02.2021

High School Diploma -

Texans Can Academy
1227 Masters Dr
01.2012

Skills

  • Debt Recovery Strategies
  • Skip tracing techniques
  • Patience and Persistence
  • Goal-oriented mindset
  • Call center experience
  • Client Relations
  • Attention to Detail

Timeline

Debt Collector

Capitol One
01.2021 - Current

Call Center Agent

Neighborhood Credit Union
04.2018 - 12.2022

Data Entry Clerk Remote

TEKtalent
02.2017 - 06.2018

Associate of Science - Science Education

Mountain View College

High School Diploma -

Texans Can Academy

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Victoria Richards