Victoria Rios Rosado
Broadview Heights,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
*References available upon request.
Overview
9
9
years of professional experience
Work History
Personal Banker
Fifth Third Bank
10.2022 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and sources for investment specialists.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
Customer Service Representative
Progressive Insurance
09.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Adhere to rules and regulations required by specified guidelines
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Manager
Archwood Enterprise McDonalds
01.2015 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
James Ford Rhodes
5100 Biddulph Rd 05.2015
Skills
- Issues Resolution
- Opportunity Identification
- Positive Attitude
- Customer Focus
- Time Management
- Escalation Management
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability
Timeline
Personal Banker
Fifth Third Bank
10.2022 - Current
Customer Service Representative
Progressive Insurance
09.2018 - 01.2020
Manager
Archwood Enterprise McDonalds
01.2015 - 09.2018
High School Diploma -
James Ford Rhodes
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