Victoria RIVAS
Webster,Texas
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Salesman
Mac Haik Dodge
Katy, TX
02.2025 - Current
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Flight Attendant Training
Southwest Airlines
Dallas, TX
01.2025 - 02.2025
- Participated in training courses, webinars and seminars maintain currency on latest classroom technologies and integration strategies.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Ramp Agent
Southwest Airlines
Houston, TX
06.2022 - 01.2025
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Operated a variety of motorized vehicles, such as tugs, belt loaders safely and efficiently around airport premises.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Waitress
Ruchis Mexican restaurant
Rosenberg, Texas
03.2021 - 09.2021
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
Sales Manager
Boost Mobile
Rosenberg, Texas
08.2018 - 03.2021
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
Education
High School Diploma -
Lamar Cons High School
Rosenberg, TX06-2018
Skills
- bilingual
- dependability
- problem solving
- time management
- attention to detail
- flexibility
- empathy
- clear communication
- responsibility
- teamwork
- Customer relationship management
Languages
5
Education and Training
other
Languages
English
Professional
Spanish
Professional
Timeline
Salesman
Mac Haik Dodge
02.2025 - Current
Flight Attendant Training
Southwest Airlines
01.2025 - 02.2025
Ramp Agent
Southwest Airlines
06.2022 - 01.2025
Waitress
Ruchis Mexican restaurant
03.2021 - 09.2021
Sales Manager
Boost Mobile
08.2018 - 03.2021
High School Diploma -
Lamar Cons High School
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