Hi, I’m
VICTORIA RIVERA
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
1
Certification
Work History
Barnes & Noble’s College BookstoreSan Antonio, TX
Supervisor
01.2023 - Current
Job overview
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Managed 50 emails and 20 calls per day
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed and implemented customer service policies to enhance satisfaction.
Barnes And Noble College BookstoreSan Antonio, Texas
Sales Associate
01.2022 - 01.2023
Job overview
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed over 20 customer calls per day.
- Increased customer satisfaction by 50%
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
University of Texas SystemsAustin, Texas
IX Graduate Intern
05.2022 - 08.2022
Job overview
- Developed new systemize Title IX training curriculum in Pregnancy and Parenting 2022-2023 year
- Contributed to research and data analysis within Title IX Coordination landscape.
- Provided comprehensive research assistance and support when executing training cultivation.
- Engaged in weekly meeting with assigned supervisor and mentor to further gain experience on interpersonal skills and career development.
- Strengthened communication skills through regular interactions with others
- Demonstrated strong organizational and time management skills while managing multiple projects
- Gained strong leadership skills by managing projects from start to finish
- Passionate about learning and committed to continual improvement
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
St. Edward’s University Residence LifeAustin, Texas
Front Desk Assistant
09.2019 - 05.2021
Job overview
- Managed Maryhill and Hilltoppers Apartments mail services for over 300 residents.
- Identified communication channels to set roadmap to distribute information.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Received, screened and routed incoming calls
Trinity Child Development CenterAustin, Texas
Undergraduate Intern
08.2020 - 12.2020
Job overview
- Monitored security to help maintain equipment, data and information safety.
- Utilized office management software to record and track customer information.
- Edited documents to keep company materials free of grammar errors.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Maintained and updated office records, both digital and physical.
Education
University of TexasSan Antonio, TX
Master of Science from Criminal Justice And Criminology
05.2023
University Overview
- Honoree of Gamma Beta Phi Honor Society
- Dean's List Fall 2021-2022
- Dean's List Spring 2021-2023
- 3.8 GPA
St. Edward’s UniversityAustin
Bachelor of Arts from Psychology, Criminological Theory
05.2021
University Overview
- Elected Captain of SEU Cheer Squad
- PsiChi Psychology National Honor Society Member
- Awarded Topper True Award
- Elected as Student-Athlete Advisory Representative for SEU Cheer in 2019-2020
- Dean's List 2018-2021
Skills
- Complex Problem-Solving
- Verbal Communication
- Research
- Excellent People Skills
- Microsoft Access
- Multitasking Strengths
- Project Management
- Collaborative and Team-Oriented
Certification
Texas Department of Criminal Justice (TDCJ) Level 1
OVC TTAC Victim Assistance Training – 20 hours completed.
Timeline
Supervisor
Barnes & Noble’s College Bookstore
01.2023 - Current
IX Graduate Intern
University of Texas Systems
05.2022 - 08.2022
Sales Associate
Barnes And Noble College Bookstore
01.2022 - 01.2023
Undergraduate Intern
Trinity Child Development Center
08.2020 - 12.2020
Front Desk Assistant
St. Edward’s University Residence Life
09.2019 - 05.2021
University of Texas
Master of Science from Criminal Justice And Criminology
St. Edward’s University
Bachelor of Arts from Psychology, Criminological Theory
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