Victoria Rivera
Bakersfield,CA
Summary
Productive Senior Operations Specialist with a 3-year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
6
6
years of professional experience
Work History
Senior Operations Specialist
Ansira
10.2021 - Current
- Improved operational efficiency by implementing best practices within the Subaru team.
- Collaborated with cross-functional teams such as IT and the Marketing Resource Team to develop innovative solutions for complex operational challenges.
- Identified workflow improvements and worked with operations team to establish new procedures.
- Delivered technical and marketing support for over 200 Subaru Dealerships
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved per the Subaru Contract.
- Assisted clients with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Increased client retention with exceptional relationship-building skills and proactive problem-solving abilities.
Mystery Shopper
Upworks Work From Home - Ansira
02.2021 - 10.2021
- Aided in developing targeted training programs for employees based on collected data and identified areas that required improvement.
- Verified pricing accuracy and inventory management practices to ensure accurate representation of products available to customers.
- Utilized various tools for data capture such as audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
- Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
Technical Service Advisor
Conduent
07.2020 - 01.2021
- Served as primary point of contact for triaging technical issues for all Apple Products.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
Office Supervisor
Columbia College Hollywood
12.2017 - 03.2020
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
Education
Associate of Applied Science - Medical Office Management
Kaplan College
Bakersfield, CA03.2013
Skills
- Operational Excellence
- Business process improvement
- Workflow Management
- Production Planning
- Leadership abilities
- Customer Relations
- Customer Relationship Management
- Team Training
- Project Management
- Marketing
Timeline
Senior Operations Specialist
Ansira
10.2021 - Current
Mystery Shopper
Upworks Work From Home - Ansira
02.2021 - 10.2021
Technical Service Advisor
Conduent
07.2020 - 01.2021
Office Supervisor
Columbia College Hollywood
12.2017 - 03.2020
Associate of Applied Science - Medical Office Management
Kaplan College
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