Victoria Rivers
JACKSONVILLE,Florida
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Advisor II/Auditor
Concentrix
06.2016 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Monitor and measure the quality of inbound and outbound calls. Report daily, weekly, and monthly quality score results to quality management.
Front End Supervisor
Ross
01.2014 - 06.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Maintained accurate records of sales and financial transactions.
Education
High School Diploma -
Newport High School
Newport, KYSkills
- Market Research
- Interpersonal Communication Skills
- Sales
- Maintaining Customer Database
- Contact Management Systems
- Training and Development
- Customer Rapport-Building
- Customer Service
Timeline
Sales Advisor II/Auditor
Concentrix
06.2016 - Current
Front End Supervisor
Ross
01.2014 - 06.2016
High School Diploma -
Newport High School
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