Victoria Roberts
New Iberia,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Shift Leader
Tropical Smoothie
05.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
Internship Student
Iberia Sports & Rehabilitation
05.2021 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers in-person to assist them with the task they needed to perform.
- Explored new technologies and approaches to streamline processes.
- Analyzed problems and worked with teams to develop solutions.
Cashier /Sales Associate
Sam's Club
08.2019 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Provided warranty information to customers purchasing covered items and services.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
Bachelor of Science - Kinesiology
The University of Louisiana At Lafayette
Lafayette08.2023
High School Diploma -
Catholic High School
New Iberia 05.2016
Skills
- Time Management
- Food Sales and Promotion
- Rotation Procedures
- Accurate Money Handling
- Customer Needs Assessments
- Cash Register Systems
- Cleaning Procedures
- Cash Handling
- Heavy Lifting
- Verbal and Written Communication
- Work Area Maintenance
- Critical Thinking
- Equipment Cleaning
- Goals and Performance
- Customer Oriented
- Caring & Sensitive
- Organized
Timeline
Cashier
Walmart
02.2023 - Current
Shift Leader
Tropical Smoothie
05.2021 - 02.2023
Internship Student
Iberia Sports & Rehabilitation
05.2021 - 08.2021
Cashier /Sales Associate
Sam's Club
08.2019 - 07.2021
Bachelor of Science - Kinesiology
The University of Louisiana At Lafayette
High School Diploma -
Catholic High School
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