Victoria Robles
Phoenix,AZ
Summary
Dedicated and detail oriented phlebotomist/medical assistant with 12+ years of experience in patient care and venipuncture,capillary puncture,specimen collection. Bi-lingual in english and spanish with a proven record of providing compassionate patient care and supporting clinical team.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Cigna/EverNorth Care Group
11.2013 - Current
- Collected blood samples from patients using various venipuncture techniques ensuring patient safety and comfort.
- Maintained accurate and detailed records of patient information and sample collections in electronic health systems.
- Collaborated with healthcare professionals to coordinate lab test orders and streamline specimen processing workflows.
- Conducted quality control checks on equipment and supplies, ensuring compliance with regulatory standards.
- Trained and mentored junior phlebotomists on best practices for patient interaction and technical procedures.
- Process specimens for laboratory testing
- Maintain inventory,order supplies,and stock,cleaning after every patient
- Provide excellent patient service and support in English and spanish
- Perform venipuncture and capillary punctures with accuracy and care
- Verified patient's DOB,full name
Medical Assistant
Cigna/EverNorth Care Group
11.2013 - Current
- Administered patient care and assisted with medical examinations, ensuring comfort and privacy.
- Managed patient records using electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Coordinated scheduling for multiple healthcare providers, optimizing appointment flow and minimizing wait times.
- Educated patients on treatment plans and medication usage, improving adherence to prescribed therapies.
- Monitored vital signs and reported changes to healthcare team, facilitating timely interventions for patient safety.
- Trained new staff on office procedures and patient management techniques, fostering a collaborative work environment.
- Maintained cleaned exam rooms
- Stocked rooms with supplies
- Discharged patients and gave providers instructions
- Vitals/EKGS/injections
- Assist provider with pap smears
- Wound cleaning
Education
Medical Assistant -
Pima Medical Institute
Mesa, AZ04-2008
High School Diploma -
Carl Hayden High School
Phoenix, AZ05-2003
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Bi-lingual in English/Spanish
- BLS/CPR
- Customer Service
- EPIC
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Specimen labeling procedures
- Blood collection techniques
- Patient support
- Venipuncture expertise
Timeline
Phlebotomist
Cigna/EverNorth Care Group
11.2013 - Current
Medical Assistant
Cigna/EverNorth Care Group
11.2013 - Current
Medical Assistant -
Pima Medical Institute
High School Diploma -
Carl Hayden High School
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