Microsoft
Victoria Rodriguez
Operations Manager
Red Oak,TX
Summary
Reliable Operations Manager with over 2 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
MPower Physical Therapy
Dallas , TX
12.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Medical Assistant
VA Hospital
Dallas , TX
08.2020 - 12.2021
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
DPS Picker
CVS Distribution Center
Ennis , TX
12.2019 - 06.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Sales Representative
Best Buy
Waxahachie, TX
05.2019 - 12.2019
- Offered basic technical support for clients on wide range of company products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Server Shift Leader
Farmluck
Waxahachie, TX
02.2017 - 04.2019
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
Education
Associate Of Science - Criminal Justice
Navarro College
Corsicana, TX 08.2018 - Current
Skills
Budgeting and forecasting
undefinedSoftware
Google sheets
Timeline
Operations Manager
MPower Physical Therapy
12.2021 - Current
Medical Assistant
VA Hospital
08.2020 - 12.2021
DPS Picker
CVS Distribution Center
12.2019 - 06.2020
Customer Service Sales Representative
Best Buy
05.2019 - 12.2019
Associate Of Science - Criminal Justice
Navarro College
08.2018 - Current
Server Shift Leader
Farmluck
02.2017 - 04.2019
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