Microsoft
Victoria Rodriguez
Operations Manager
Red Oak,TX
Summary
Reliable Operations Manager with over 2 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
MPower Physical Therapy
Dallas , TX
12.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Medical Assistant
VA Hospital
Dallas , TX
08.2020 - 12.2021
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
DPS Picker
CVS Distribution Center
Ennis , TX
12.2019 - 06.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Sales Representative
Best Buy
Waxahachie, TX
05.2019 - 12.2019
- Offered basic technical support for clients on wide range of company products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Server Shift Leader
Farmluck
Waxahachie, TX
02.2017 - 04.2019
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
Education
Associate Of Science - Criminal Justice
Navarro College
Corsicana, TX 08.2018 - Current
Skills
Budgeting and forecasting
Project development and life cycle
Management information systems
Work flow planning
Risk analysis and management
Customer relations specialist
Project planning and development
Sales background
Superb time management skills
Report generation
Operations management
Business planning
Performance Evaluations
[Type] operations oversight
Staff Management
Business Development
Project Management
Employee relations and conflict resolution
Natural leader
Software
Google sheets
Timeline
Operations Manager
MPower Physical Therapy
12.2021 - Current
Medical Assistant
VA Hospital
08.2020 - 12.2021
DPS Picker
CVS Distribution Center
12.2019 - 06.2020
Customer Service Sales Representative
Best Buy
05.2019 - 12.2019
Associate Of Science - Criminal Justice
Navarro College
08.2018 - Current
Server Shift Leader
Farmluck
02.2017 - 04.2019