Victoria Rodriguez
California City,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Facilities Lead
Scaled Composites
Mojave, CA
10.2022 - Current
- Developed and implemented policies and procedures related to facilities management.
- Supervised a team of custodial staff to maintain cleanliness standards throughout the facility.
- Resolved customer complaints regarding issues with building amenities or services.
- Coordinated with vendors on service contracts for facility repairs or replacements.
- Provided technical support to staff members using office equipment or technology infrastructure located at the site.
Credit Specialist
U.S. Bank
California City, CA
01.2022 - 10.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Accounts Payable Manager
BH Warne Construction
Tehachapi, CA
04.2021 - 10.2021
- Reviewed all invoices for accuracy, subsequently resolving various issues
- Efficiently maintained accounts payable transaction processing and led team on training initiatives to ensure continuity
- Worked cross-functionally with various teams and departments to improve operations
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
Customer Service Associate
The Home Depot Inc
Tehachapi, CA
06.2019 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Verified prices and computed totals to complete accurate invoices
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
- Maintained department and showroom with neat and orderly displays
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Room Service Supervisor
Barona Resort & Casino
Lakeside, CA
07.2012 - 05.2019
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items
- Supervised team of 20 employees in a Casino establishment, maintaining positive and productive atmosphere to enhance employee experience
- Handled over $1000 worth of cash and card transactions daily with accuracy and efficiency
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School Diploma -
El Cajon Valley High School
06.2009
Skills
- Facilities Management
- Staff Management
- Employee Motivation
- Training and Mentoring
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Customer Service
Languages
Spanish
Professional
Timeline
Facilities Lead
Scaled Composites
10.2022 - Current
Credit Specialist
U.S. Bank
01.2022 - 10.2022
Accounts Payable Manager
BH Warne Construction
04.2021 - 10.2021
Customer Service Associate
The Home Depot Inc
06.2019 - 04.2021
Room Service Supervisor
Barona Resort & Casino
07.2012 - 05.2019
High School Diploma -
El Cajon Valley High School
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