Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Victoria Rodriguez

Las Vegas,NV

Summary

Results-driven professional with extensive experience at FedEx Ground, specializing in team collaboration and customer service. Proven ability to solve problems and ensure quality, consistently achieving operational goals. Strong attention to detail and effective communication skills contribute to exceptional service and customer satisfaction.

Overview

15
15
years of professional experience

Work History

FedEx Ground Package Handler

FedEx Ground
Fairfield, CA
10.2021 - 02.2023
  • Loaded and unloaded packages from delivery trucks and sorting areas.
  • Assisted in loading delivery trucks with prepared packages.
  • Assisted other team members as needed with unloading and loading duties.
  • Sorted packages by destination using handheld scanners.
  • Reported any damaged items found during sorting process immediately.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Collaborated with team members to meet daily operational goals effectively.
  • Assisted in training new employees on proper handling techniques and safety practices.

Front Desk Receptionist

IGS Solutions LLC
Fairfield, CA
10.2021 - 08.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Explained policies and procedures to visitors.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Customer Service Representative

Burlington Coat Factory Department Store
Fairfield, CA
01.2018 - 08.2020
  • Assisted customers with inquiries and provided effective solutions.
  • Managed customer complaints and resolved issues promptly and professionally.
  • Assisted customers with price checks and addressing other inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Recovery Team Member

JCPenney
Las Vegas, NV
09.2013 - 02.2014
  • Assisted in sorting and organizing returned merchandise for efficient processing.
  • Collaborated with team members to identify recovery opportunities in inventory.
  • Conducted quality checks on recovered products before restocking shelves.
  • Participated in team meetings to discuss operational improvements and strategies.

Lead Generator

Home Depot
North Attleboro, MA
08.2011 - 10.2013
  • Generated sales by prospecting leads and negotiating advantageous deals.
  • Conducted market research to identify potential clients and industry trends.
  • Developed new leads each day at or above quotas.
  • Cross-sold additional products and services to purchasing customers through pro desk operation.
  • Established relationships with prospects by following up on leads in a timely manner.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Volunteer

Habitat for Humanity
North Las Vegas, NV
03.2008 - 04.2009
  • Assisted in coordinating volunteer schedules and activities for various projects.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.

Education

High School Diploma -

Burke Horizon SW High School
Las Vegas, NV
06-2009

Skills

  • Fundraising
  • Customer service
  • Reception management
  • Data entry
  • Document verification
  • Team collaboration
  • Call handling
  • Content creation
  • Influencer marketing
  • Creative thinking
  • Adaptable learning
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Safety compliance
  • Quality assurance

Custom

  • BRANCH: ARMY NATIONAL GUARD
  • SERVICE COUNTRY: US
  • RANK: E-3
  • 2009-2015

Timeline

FedEx Ground Package Handler

FedEx Ground
10.2021 - 02.2023

Front Desk Receptionist

IGS Solutions LLC
10.2021 - 08.2022

Customer Service Representative

Burlington Coat Factory Department Store
01.2018 - 08.2020

Recovery Team Member

JCPenney
09.2013 - 02.2014

Lead Generator

Home Depot
08.2011 - 10.2013

Volunteer

Habitat for Humanity
03.2008 - 04.2009

High School Diploma -

Burke Horizon SW High School

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