Victoria Rodriguez
New York,NY
Summary
Proficient waiter and sales associate with several years in the food service industry and apparel, focused on meeting customer expectations and enhancing dining experiences. Capable of maintaining high service standards during busy periods and effectively training new team members. Recognized for delivering prompt service while managing long hours on foot.
Overview
2
2
years of professional experience
Work History
Waitress
Bjs Restaurants Inc
03.2025 - 08.2025
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Filled condiments and napkin containers during slack periods.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Presented food and beverages to guests at tables.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Developed positive relationships with regular customers through friendly conversation.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks, itemizing total meal costs and taxes.
- Communicated daily specials to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
Chipotle
02.2024 - 01.2025
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Discounted purchases by scanning and redeeming coupons.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Welcomed customers, offering assistance to help find store items.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
Salesperson
Abercombie & Fitch
03.2023 - 01.2024
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Desoto High School
Dallas, TX05.2020
Skills
- Point of sale operations
- Inventory management
- Customer service
- Cash handling
- Order processing
- Sales support
- Menu knowledge
- Communication skills
- Attention to detail
- Relationship building
- Active listening
- Food production
- Time management
- Beverage preparation
- Safe food handling
- Dish preparation
- Regulatory compliance
- Strong multitasking
- Payment processing
- Table setting arrangements
- Decision-making
- Menu presentation
- Hospitality and accommodation
- Special event coordination
- Stress management
- Verbal and written communication
- Sales expertise
- Basic math
- Serving expertise
- Bar terminology
- Allergy awareness
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Waitress
Bjs Restaurants Inc
03.2025 - 08.2025
Cashier
Chipotle
02.2024 - 01.2025
Salesperson
Abercombie & Fitch
03.2023 - 01.2024
High School Diploma -
Desoto High School